Welcome Message Templates for Facebook Messenger Chatbots
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September 9, 202610 min read0 views

Welcome Message Templates for Facebook Messenger Chatbots

Over 20 copy-paste welcome message templates for your Messenger chatbot, organized by industry. Includes English and Taglish versions with tips for making a great first impression.

Your Welcome Message Is Your First Impression When a customer opens a conversation with your Facebook Page for the first time, the welcome message is the first thing they see. It sets the tone for the entire interaction. A good welcome message makes the customer feel acknowledged, tells them what the chatbot can help with, and invites them to ask their question. A bad one feels robotic, confusing, or worse, like nobody is home. The welcome message also manages expectations. If your chatbot handles product inquiries but not complaints, say so upfront. If a human team is available during business hours, mention it. Here are templates organized by industry, each in English and Taglish. Copy, paste, customize with your business details, and you are live. General Business Templates Template 1: Friendly and Direct English: "Hi there! Welcome to [Business Name]. I'm here to help with questions about our products, pricing, and services. What can I help you with today?" Taglish: "Hello po! Welcome sa [Business Name]. Nandito po ako para tumulong sa mga tanong ninyo about our products, pricing, at services. Paano ko po kayo matutulungan?" Template 2: Warm with Options English: "Hey! Thanks for reaching out to [Business Name]. I can help you with product info, pricing, order status, or store hours. Just type your question or pick from the options below." Taglish: "Hey! Salamat sa pag-message sa [Business Name]. Pwede kitang tulungan sa product info, pricing, order status, o store hours. I-type lang ang tanong mo o pumili sa options sa baba." Template 3: Professional with Hours English: "Welcome to [Business Name]. Our AI assistant is available 24/7 to answer your questions. For complex inquiries, our team is available Monday to Saturday, 9 AM to 6 PM. How can we assist you?" Taglish: "Welcome sa [Business Name]. Available ang aming AI assistant 24/7 para sa mga tanong ninyo. Para sa complex inquiries, available ang team namin Monday to Saturday, 9 AM to 6 PM. Paano po namin kayo matutulungan?" E-commerce Templates Template 4: Product-Focused English: "Hi! Welcome to [Store Name]. Looking for something specific? I can help you find products, check availability, and answer questions about pricing and delivery. What are you shopping for today?" Taglish: "Hi! Welcome sa [Store Name]. May hinahanap ka bang specific? Pwede kitang tulungan maghanap ng products, i-check ang availability, at sagutin ang tanong about pricing at delivery. Ano ang hanap mo ngayon?" Template 5: Order and Delivery Focus English: "Hello! Thanks for messaging [Store Name]. I can help with product questions, order tracking, delivery updates, and returns. If you have an existing order, just share your order number and I'll look it up for you." Taglish: "Hello po! Salamat sa pag-message sa [Store Name]. Pwede po akong tumulong sa product questions, order tracking, delivery updates, at returns. Kung may existing order po kayo, i-share lang ang order number at i-check ko po." Template 6: Promo Highlight English: "Hey there! Welcome to [Store Name]. We currently have [promo details, e.g., 20% off on all items this week]. Browse our catalog or ask me about any product. How can I help?" Taglish: "Hey! Welcome sa [Store Name]. May promo po kami ngayon: [promo details, e.g., 20% off sa lahat ng items this week]. I-browse ang catalog namin o magtanong about any product. Paano kita matutulungan?" Service Business Templates Template 7: Appointment-Based Services English: "Hi! Welcome to [Salon/Clinic/Studio Name]. I can help you with our service menu, pricing, and booking appointments. Would you like to see our services or schedule a visit?" Taglish: "Hi po! Welcome sa [Salon/Clinic/Studio Name]. Pwede po akong tumulong sa service menu, pricing, at pag-book ng appointments. Gusto niyo po bang makita ang services namin o mag-schedule ng visit?" Template 8: Home Services English: "Hi! Thanks for contacting [Business Name]. We provide [services, e.g., plumbing, electrical, aircon cleaning] in [area]. I can give you pricing estimates and help schedule a service visit. What do you need help with?" Taglish: "Hi po! Salamat sa pag-contact sa [Business Name]. Nag-p-provide po kami ng [services] sa [area]. Pwede po akong magbigay ng pricing estimates at tumulong mag-schedule ng service visit. Ano po ang kailangan ninyo?" Restaurant and Food Business Templates Template 10: Restaurant English: "Welcome to [Restaurant Name]! I can help you with our menu, prices, operating hours, and reservations. We're open [hours]. What would you like to know?" Taglish: "Welcome sa [Restaurant Name]! Pwede po akong tumulong sa menu, prices, operating hours, at reservations. Bukas po kami [hours]. Ano po ang gusto ninyong malaman?" Template 11: Food Delivery English: "Hey! Craving something from [Restaurant/Store Name]? I can show you our menu, help you place an order, and give you delivery time estimates. We deliver to [areas]. What would you like to order?" Taglish: "Hey! May cravings ka ba from [Restaurant/Store Name]? Pwede kitang pakitaan ng menu namin, tulungan mag-order, at magbigay ng delivery time estimate. Nag-d-deliver kami sa [areas]. Ano ang gusto mong i-order?" Template 12: Bakery or Custom Orders English: "Hi! Welcome to [Bakery Name]. We specialize in [specialty, e.g., custom cakes, pastries, bread]. I can help with pricing, available flavors, and placing custom orders. For custom cake orders, we recommend at least 3 days advance notice. How can I help you today?" Taglish: "Hi po! Welcome sa [Bakery Name]. Specialty namin ang [specialty]. Pwede po akong tumulong sa pricing, available flavors, at custom orders. Para sa custom cake orders, recommended po ang at least 3 days advance notice. Paano ko po kayo matutulungan?" Clinic and Healthcare Templates Template 13: Medical Clinic English: "Welcome to [Clinic Name]. I can help you with our services, doctor schedules, clinic hours, and appointment booking. Please note that I cannot provide medical advice. For medical emergencies, please call [emergency number]. How can I assist you?" Taglish: "Welcome sa [Clinic Name]. Pwede po akong tumulong sa services namin, doctor schedules, clinic hours, at appointment booking. Paalala po na hindi po ako makakapagbigay ng medical advice. Para sa medical emergencies, tumawag po sa [emergency number]. Paano ko po kayo matutulungan?" Template 14: Veterinary Clinic English: "Hello! Welcome to [Vet Clinic Name]. I can help with our services, vaccination schedules, grooming appointments, and pricing. For pet emergencies, please call us directly at [number]. How can I help you and your fur baby today?" Taglish: "Hello po! Welcome sa [Vet Clinic Name]. Pwede po akong tumulong sa services, vaccination schedules, grooming appointments, at pricing. Para sa pet emergencies, tumawag po directly sa [number]. Paano ko po kayo at ang fur baby ninyo matutulungan?" More Templates for Specific Situations Template 16: After-Hours Message English: "Hi! Our team is currently offline, but our AI assistant is here 24/7. I can answer questions about products, services, and pricing. For urgent matters, email us at [email]. How can I help?" Taglish: "Hi po! Offline na po ang team namin, pero nandito ang AI assistant namin 24/7. Pwede po akong sumagot ng tanong about products, services, at pricing. Para sa urgent matters, mag-email po sa [email]." Template 17: Returning Customer English: "Welcome back! How can I help you today? If you have questions about a previous order, just share your order details." Taglish: "Welcome back! Paano kita matutulungan ngayon? Kung may tanong ka about previous order, i-share lang ang order details." Template 18: Sale or Event English: "Hi! Welcome to [Business Name]. Just a heads up: we're having our [sale/event name] until [date]! I can help you find the best deals. What are you looking for?" Taglish: "Hi! Welcome sa [Business Name]. FYI, may [sale/event name] kami until [date]! Pwede kitang tulungan makahanap ng best deals. Ano ang hanap mo?" Template 19: Fitness or Gym English: "Hey! Welcome to [Gym/Studio Name]. I can help with membership plans, class schedules, pricing, and free trial sessions. Ready to start your fitness journey? Ask away!" Taglish: "Hey! Welcome sa [Gym/Studio Name]. Pwede kitang tulungan sa membership plans, class schedules, pricing, at free trial sessions. Ready ka na ba mag-start ng fitness journey mo? Magtanong lang!" Tips for a Great Welcome Message Keep it under 100 words. Customers have a question. They do not want to read a paragraph before asking it. Be concise. Set expectations immediately. If the chatbot can handle product questions but not complaints, say so. If human support is available during specific hours, mention it. Mismatched expectations lead to frustration. Match your brand voice. A hip milk tea shop and a medical clinic should not have the same welcome message tone. Use language that feels natural for your brand. Include a call to action. End with a question or invitation. "What can I help you with?" is simple and effective. It signals that the chatbot is ready and waiting. Use Taglish naturally. If your customers communicate in Taglish, your welcome message should too. Avoid forced or overly formal Filipino if your brand is casual. Test with real customers. Watch the first 20 conversations after going live. If customers ask "is anyone there?" your message did not set expectations well. Adjust based on real behavior. Related AlonChat resources Facebook Messenger integration Languages and Taglish support Best AI chatbot in the Philippines AI chatbot training Deployment options
welcome-messagetemplatesmessengerfacebooktaglishcustomer-experience
AlonChat Team

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AlonChat Team

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