What You Can Track
Conversation Metrics
Track total conversations, messages per conversation, and conversation duration.
- ✓ Total conversations
- ✓ Messages/conversation
- ✓ Avg duration
- ✓ Peak hours
User Engagement
Monitor unique users, returning visitors, and engagement rates over time.
- ✓ Unique users
- ✓ Return rate
- ✓ Engagement score
- ✓ User segments
Sentiment Analysis
Understand customer satisfaction with AI-powered sentiment detection.
- ✓ Positive/negative
- ✓ Emotion detection
- ✓ Satisfaction score
- ✓ Trending issues
Response Time
Monitor how quickly your agent responds to customer inquiries.
- ✓ Avg response time
- ✓ First response
- ✓ Resolution time
- ✓ SLA compliance
Popular Topics
Discover what customers ask about most and optimize your knowledge base.
- ✓ Top queries
- ✓ Knowledge gaps
- ✓ FAQ optimization
- ✓ Content suggestions
Full Conversation Logs
Review complete conversation histories with search, filter, and export capabilities.
- ✓ Full transcripts
- ✓ Search & filter
- ✓ Export to CSV
- ✓ Privacy controls
Real-Time Dashboard
Monitor your agent's performance with beautiful, actionable insights
Total Conversations
1,234
+12% from last week
Satisfaction Score
4.8/5
+0.3 from last week
Avg Response Time
1.2s
-0.3s from last week
Conversation Trends (7 days)
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