Delivery & Couriers
Get live courier quotes, book deliveries, and share tracking with customers — right inside the conversation.
Delivery & Couriers#
Once an order is confirmed, the next question is usually "how will it get there?" Delivery tools let your agent fetch a live courier quote, book the delivery, and share tracking — without you leaving the chat.
Find the live courier tool under Agent Studio → Tools → Lalamove Delivery.
Supported Couriers#
| Courier | Status |
|---|---|
| Lalamove | Live — quotes, booking, tracking, and cancellation |
Other courier brands may appear later. Only enable tools that show as available in your Tools catalog.
What You Configure#
| Setting | Description |
|---|---|
| Courier credentials | The API credentials for your courier account, and whether to use sandbox or production |
| Pickup location | Your business address, contact name, phone, and map coordinates — required for accurate live quotes |
| Default courier | Which courier to use when more than one is connected |
| Test quote | Run a sample quote to confirm the connection returns live pricing |
Tip: Live quotes need your pickup coordinates, not just a street address. Set these once so every quote is accurate.
What the Agent Does#
- Quote — given the customer's drop-off address, request a live price and ETA from your courier.
- Book — once the customer confirms, book the rider and get a tracking reference.
- Track — share the tracking link so the customer can follow their delivery.
- Cancel — cancel a booked delivery if plans change.
In a Procedure#
Delivery works best as the final step of an order procedure. Inside a Procedure, the agent can take the order, collect payment, then quote and book delivery — all in one continuous conversation.
Order confirmed and paid
|
Agent asks for the delivery address
|
Live courier quote returned (price + ETA)
|
Customer confirms -> delivery booked -> tracking link shared