AlonChat Documentation
Build AI-powered customer support agents trained on your sources and deploy them across 7 messaging channels.
AlonChat Documentation#
AlonChat is an AI customer support platform for businesses. Create intelligent agents trained on your own sources, deploy them across every channel your customers use, and manage contacts, follow-ups, and broadcasts from one dashboard.
Platform Overview#
AI Agents Trained on Your Sources#
Every agent learns from the content you provide -- documents, websites, Q&A pairs, product catalogs, and more. When customers ask questions, your agent answers accurately using your information, not generic AI knowledge.
- Answer customer questions 24/7 in your brand's voice
- Support 50+ languages including English-Tagalog code-switching
- Capture and score leads automatically
- Hand off to human agents when needed
7 Messaging Channels#
Deploy your agent wherever your customers are:
| Channel | Description |
|---|---|
| Chat Widget | Embed on any website with a single code snippet |
| Facebook Messenger | Auto-reply to your Facebook Page messages |
| Instagram DM | Handle Instagram Direct Messages |
| WhatsApp Business | Manage WhatsApp conversations |
| Telegram | Deploy to Telegram chats |
| Process and respond to incoming emails | |
| Help Page | Standalone branded help center |
30+ Actions#
Your agent does not just answer questions -- it takes action:
- Google Calendar -- Create, update, cancel appointments; check availability; manage waitlists
- Google Sheets -- Log data, look up records
- Google Drive -- Search files, find folders, and return existing Drive links
- Email -- Send, reply to, and read emails
- Leads -- Collect lead information through conversations
- Payments -- Verify payments and share payment instructions
- Web Search -- Search the web for real-time information
People#
Manage every customer relationship without leaving the platform:
- Auto-classified contacts with sentiment analysis and lead scoring
- Sales pipeline tracking from awareness through retention
- Broadcasts for bulk messaging across Messenger, WhatsApp, and Email
- Automated follow-ups with AI-generated messages
- Escalation alerts when human intervention is needed
Comment Auto-Reply#
Automatically respond to comments on your Facebook and Instagram posts:
- Choose between automatic replies, draft mode, or off
- Reply publicly, privately via DM, or let the AI decide
- Filter which comments get replies: all, questions only, or negative feedback
Multi-Location Branches#
For businesses with multiple locations, manage staff, services, and schedules per branch -- each with its own calendar and availability.
AI-Powered Analytics#
Track how your agents perform with intent detection, sentiment analysis, topic discovery, and conversion tracking.
Get Started#
| Guide | Description |
|---|---|
| Getting Started | Create your first agent in 5 minutes |
| Creating Your First Agent | Detailed agent configuration guide |
| Sources | Train your agent with your content |
| Integrations | Connect to messaging platforms |
| Actions | Set up Google Calendar, Sheets, and more |
| People | Manage customers and leads |
| Analytics | Track performance and insights |
| Deploy Widget | Embed the chat widget on your website |
| API & Webhooks | Build custom integrations |
| Billing & Plans | Manage your subscription and credits |
Need Help?#
- Email: support@alonchat.com
- Dashboard: Live chat available when logged in
- FAQ: Frequently Asked Questions