AlonChat Documentation
Build AI customer-support agents trained on your own content, deploy them across every channel, and automate bookings, orders, payments, and support.
AlonChat Documentation#
AlonChat is an AI customer-support platform for businesses. Create agents trained on your own content, deploy them everywhere your customers are, automate real work like bookings and orders, and keep a human in the loop whenever it matters — all from one dashboard.
Platform Overview#
AI Agents Trained on Your Content#
Every agent learns from the sources you provide — documents, websites, Q&A pairs, product catalogs, and, when you choose to use them, past Messenger and Instagram chats. Other channels do not import that history. When customers ask questions, your agent answers from your information, not generic AI knowledge.
- Answer customer questions 24/7 in your brand's voice
- Support many languages, including English–Tagalog code-switching
- Capture and qualify leads automatically
- Hand off to a human the moment it's needed
Deploy Across Every Channel#
| Channel | What it does |
|---|---|
| Chat Widget | Embed on any website with one snippet |
| Facebook Messenger | Page messages, plus comment replies if you turn those on |
| Instagram DMs, plus comment replies if you turn those on | |
| Manage WhatsApp Business conversations | |
| Viber | Reply on Viber |
| Telegram | Deploy to Telegram chats |
| Receive forwarded mail and approve replies | |
| Help Page | A standalone, branded help center |
| Google Business | Respond to Google reviews |
Connecting a channel does not turn live replies on. Finish private setup, then confirm the live activation on Deploy.
Agent Studio#
Your agent can do more than answer. See Agent Studio Tools.
| Area | What it is |
|---|---|
| Tools | Jobs such as booking, orders, payments, delivery, and your own API actions |
| Procedures | Adaptive customer processes that collect details and hand off when needed |
| Workflows | Fixed button or form paths |
| Guidance, Data sources, Source Health, and Test | How the agent speaks, what it knows, and a private check |
A connected tool is not proof the action succeeded. Check the booking, order, or payment record.
Business Playbooks#
If you want to see how AlonChat can fit a specific kind of business, start with Business Playbooks. They map common SMB and multi-branch business types to practical setup patterns: sources to add, channels to use, procedures to create, tools to configure, and handoff rules to test.
Stay in Control#
- Activity — the customer inbox for messages, comments, reviews, and email, with human takeover
- Escalations — rules that catch risky messages and route them to your team
- Ticketing — turn serious issues into owned, trackable tickets
- AI Assistant — your private owner copilot
Know Your Customers#
- CRM — Today, Customers, and Work for people, commitments, and follow-up
- Follow-ups & broadcasts — re-engage quiet leads and message customers in bulk
- Analytics — Performance, Demand, Outcomes, Experience, and Operations
Plan and publish marketing#
Growth brings together content plans, campaigns, a calendar, brand assets, reviewed Facebook and Instagram posts, and paused Meta ad preparation. Growth is a Beta feature with its own access and account requirements.
Setup and launch#
Setup names the business, teaches the agent, and tries a private question before any customer can hear it. Finished private setup is not launch. Launch needs a confirmed live activation on Deploy.
Get Started#
| Guide | Description |
|---|---|
| Getting Started | Name the business, teach the agent, and test it |
| Creating Your First Agent | Detailed configuration walkthrough |
| Sources | Teach your agent with your content |
| Business Playbooks | See setup patterns by business type |
| Agent Studio Tools | Tools, Procedures, and Workflows |
| Deploy | Confirm a live channel after private setup |
| Activity | The customer inbox |
| AI Assistant | Your private owner copilot |
| API & Webhooks | Build custom integrations |
| Billing & Plans | Plans, seats, and credits for this project |
Popular How-to Guides#
Use these task-based guides when you already know what you want to accomplish:
| Goal | Guide |
|---|---|
| Add or refresh website content | Website Sources |
| Add verified question-and-answer content | Q&A Sources |
| Test answers before going live | Testing Your Agent |
| Install chat on your website | Web Widget |
| Connect a Facebook Page | Facebook Messenger |
| Automate bookings or appointments | Booking & Appointments |
| Take orders and collect payment | Orders |
| Route sensitive replies to a person | Escalations |
| Connect your own application | API & Webhooks |
For broader ideas, comparisons, and industry education, use the AlonChat blog. The documentation stays focused on setting up and operating the product.
Need Help?#
- Email: support@alonchat.com
- Dashboard: Ask the AI Assistant, your private owner copilot, anytime you're logged in
- FAQ: Frequently Asked Questions