Facebook Messenger Integration
Deploy a Facebook Page for Messenger. Connecting the Page, importing old chats, and turning on live replies are separate steps.
Facebook Messenger#
This page covers deploying a Facebook Page in AlonChat. It does not connect Instagram, WhatsApp, or a Google tool, and it does not by itself start live replies.
The Page can show as connected while customers still get no AI reply. Teach the business, try a private question, then turn Messages on when Deploy allows it.
What connecting does#
| Included | Not included | |
|---|---|---|
| Connect the Page | AlonChat can receive that Page's Messenger chats | Live AI replies |
| Messages on | AI can reply to new 1:1 messages | Comment replies |
| Comments on | Comment rules for that Page, starting as drafts | Proof that a public reply already posted |
| Past chats | Messenger history can be used as setup evidence | The same import on other channels |
| Calls page | A place to prepare Messenger calling after the Page is connected | Message auto-reply, or proof that calls are open |
You need a Facebook Page and admin access. A personal profile cannot be connected. One Page connects to one agent at a time. If it is already on another agent, AlonChat asks before moving it. You can connect more than one Page to this agent.
Connect the Page#
- Open the agent and go to Deploy → Facebook Messenger.
- Click Connect and continue in Meta.
- On Meta's checklist, leave every Page and Instagram account you still use selected.
- Choose the Page for this agent.
When the Page is connected, Deploy says to turn on AI replies rather than connect again. The Messages toggle applies to the Facebook Pages connected on this agent. If live auto-reply is blocked, finish the readiness items on Deploy first. Teach the business and try a private question before customers rely on the Page. See Testing Your Agent.
Message settings#
Open Messages on the connected card for greeting text, the Get Started button, up to four ice breakers, up to 13 quick replies, a persistent menu of up to three items, and an optional Messenger-specific style. The base style still comes from Agent Studio → Guidance until you turn that override on.
New chats appear in Activity. A person can take over a conversation from there. Escalations can pause AI when a conversation needs a person.
Messenger accepts dashboard replies for 24 hours after the customer's last message. When that window is closed, Activity tells you to reply from Meta Business Suite or ask the customer to message again. Turning AI back on does not reopen the window.
Comment replies#
Comment replies are a second control. On Deploy, Comments turns them on or off. New rules start in draft mode. Open Deploy → Facebook Messenger → Comments, or Escalations, to choose the signals.
| Mode | What happens |
|---|---|
| Off | No comment reply is prepared |
| Draft | A reply waits for approval before it posts |
| Auto reply | A matching comment can be answered without approval |
| Signal | Replies when |
|---|---|
| Questions | The comment looks like a product or service question |
| Positive sentiment | The comment is clearly positive |
| Neutral sentiment | The comment is neutral |
| Negative sentiment | The comment reads as unhappy |
| Mentions | The comment tags or mentions the brand |
Public replies should stay public-safe. Use a private DM when the answer needs personal details. Review drafts in Activity.
Past chats#
Messenger is one of only two channels that can supply old chats for setup. Instagram is the other. Connecting the Page makes that history available to review. It does not publish answers, and it does not turn Messages on. Ask Alon what evidence is available, then approve only what still matches the business. See Learned Style.
Calling#
Calls on the Messenger card prepares calling for a connected Page. It is separate from message replies. Preparing the page does not mean customers can already call.
If replies do not start#
- Deploy shows the Page as connected.
- Messages is on, and Deploy is not still blocking live auto-reply.
- The agent has current business answers, and a private test looks right.
- You are messaging the Page in a 1:1 chat, not expecting a comment reply from the message setting.
- The 24-hour window is still open for a manual reply.
To disconnect, use the Page's manage or settings action on Deploy. The agent stops replying for that Page. Existing conversations stay in Activity.