Help Page

Create a branded help center for your customers with AI-powered chat

Help Page#

Deploy a standalone help center with your branding where customers can get AI-powered support. No website required -- your help page is hosted by AlonChat.

What is a Help Page?#

A Help Page is a dedicated webpage for customer support:

  • Custom URL: alonchat.com/help/your-brand
  • Your branding and colors
  • AI-powered chat
  • Suggested questions
  • Resource links

Setting Up#

  1. Go to your agent dashboard
  2. Navigate to Deploy > Help Page
  3. Click Create Help Page
  4. Configure settings
  5. Publish

Configuration#

Basic Settings#

SettingDescription
Page TitleShows in browser tab
SlugURL path (e.g., your-brand)
Welcome MessageGreeting text

Branding#

SettingDescription
LogoYour company logo
FaviconBrowser tab icon
Primary ColorAccent color
ThemeLight or dark mode

Content#

SettingDescription
Hero ImageHeader background image
Suggested QuestionsQuick question buttons
Link CardsResource links with icons
Footer LinksBottom navigation

Suggested Questions#

Add up to 6 suggested questions:

  1. Go to Help Page Settings > Suggested Messages
  2. Add questions like:
    • "What are your business hours?"
    • "How do I track my order?"
    • "What's your return policy?"
  3. Save

Link Cards#

Add resource cards that link to external pages:

  1. Go to Help Page Settings > Link Cards
  2. Add cards with:
    • Title
    • Description
    • URL
    • Icon
  3. Save

Example cards:

  • "Documentation" -- your docs site
  • "Status Page" -- system status
  • "Contact Us" -- contact form

Custom Domain#

Use your own domain (e.g., help.yourcompany.com):

  1. Go to Help Page Settings > Custom Domain
  2. Enter your domain
  3. Add DNS record (CNAME) pointing to AlonChat
  4. Verify and activate

Theme Options#

Light Mode#

Clean, bright interface with light backgrounds.

Dark Mode#

Eye-friendly dark interface.

Auto#

Matches visitor's system preference.

Analytics#

Track Help Page performance:

  • Total visits
  • Conversations started
  • Popular questions
  • Resolution rate

View in Analytics > Help Page.

Best Practices#

  1. Use clear branding -- Match your website look and feel
  2. Add relevant questions -- Based on your most common customer inquiries
  3. Include resource links -- Reduce repetitive questions by linking to docs, FAQs, and guides
  4. Test on mobile -- Many visitors use phones
  5. Update regularly -- Keep suggested questions and content current

Next Steps#