Help Page

Create a branded help center for your customers

Help Page#

Deploy a standalone help center with your branding where customers can get AI-powered support.

What is a Help Page?#

A Help Page is a dedicated webpage for customer support:

• Custom URL: alonchat.com/help/your-brand
• Your branding and colors
• AI-powered chat
• Suggested questions
• Resource links

Setting Up#

1. Go to your agent dashboard
2. Navigate to Deploy → Help Page
3. Click Create Help Page
4. Configure settings
5. Publish

Configuration#

Basic Settings#

Branding#

Content#

Suggested Questions#

Add up to 6 suggested questions:

1. Go to Help Page Settings → Suggested Messages
2. Add questions like:
   • "What are your business hours?"
   • "How do I track my order?"
   • "What's your return policy?"
3. Save

Link Cards#

Add resource cards that link to external pages:

1. Go to Help Page Settings → Link Cards
2. Add cards with:
   • Title
   • Description
   • URL
   • Icon
3. Save

Example cards:

• "Documentation" → your docs site
• "Status Page" → system status
• "Contact Us" → contact form

Custom Domain#

Use your own domain (e.g., help.yourcompany.com):

1. Go to Help Page Settings → Custom Domain
2. Enter your domain
3. Add DNS record (CNAME) pointing to AlonChat
4. Verify and activate

Theme Options#

Light Mode#

Clean, bright interface with light backgrounds.

Dark Mode#

Eye-friendly dark interface.

Auto#

Matches visitor's system preference.

Analytics#

Track Help Page performance:

• Total visits
• Conversations started
• Popular questions
• Resolution rate

View in Analytics → Help Page.

Best Practices#

1. Use clear branding - Match your website
2. Add relevant questions - Based on common inquiries
3. Include resource links - Reduce repetitive questions
4. Test on mobile - Many visitors use phones
5. Update regularly - Keep content current