Help Page
Host a branded help page where customers can chat with your agent
Help Page#
A Help Page is a page AlonChat hosts for you. Customers open a link. They do not need a chat bubble on your own site.
Open it from Deploy > Help page > Manage. The editor has Settings, AI, and Domain, plus a preview. Save changes stores the page setup. Saving does not make the page public and does not start live auto-reply.
Let customers open it#
The header switch is Private or Public.
- Private keeps the page off the public link. The Deploy card stays off.
- Public lets anyone with the link chat. AlonChat asks you to confirm, because answers can draw on your knowledge. Turning it on also turns the Help page card on under Deploy. Turning the Deploy card on or off is the same visibility switch.
AI Auto-Reply is separate, and it appears on the Deploy card only while the Help Page is on. Off means the page can be open while the agent does not reply. AlonChat can refuse to turn auto-reply on until the agent is ready for live replies. A plan limit can also keep the page from being turned on.
The address is on the Domain tab. With no custom slug it uses the agent ID, like https://alonchat.com/help/ followed by that ID. A slug replaces the ID, for example /help/my-company-help. Copy the URL from the Domain tab. The open button is there only while the page is public.
Settings#
| Setting | What it changes |
|---|---|
| Page title | Browser tab title and the title on the page |
| Welcome message | Main heading on the welcome screen |
| Input placeholder | Hint in the message box |
| Favicon | Icon in the browser tab |
| Suggested questions | Buttons on the welcome screen. With no workflow, the button asks the AI. With a workflow, that workflow starts only when the visitor taps it |
| Quick links | Cards under the suggestions. Each card has a title, a URL, and an optional description |
| Enable theme switch | Lets the visitor flip between light and dark |
| Default theme | Light or Dark when the page opens |
| Light mode color | Accent while the page is light |
| Dark mode color | Accent while the page is dark |
| Logo (light mode) | Logo on the light page |
| Logo (dark mode) | Logo on the dark page |
| Hero image | Optional image behind the welcome area |
| Show source citations | Shows which documents an answer used |
| Collect feedback | Thumbs up and thumbs down on replies |
| Footer links | Links at the bottom of the chat, such as Privacy or Terms. Each one has a label and a URL |
Suggested questions and quick links are shortcuts. They do not replace the agent’s knowledge.
AI#
| Setting | What it changes |
|---|---|
| Sync with base instructions | On uses your base instructions, with a preview. Off opens Help page instructions for this page only |
| Reset | Restores the default help-page instructions when you are not syncing |
This style applies to the Help Page. It does not by itself publish the page or turn auto-reply on. Shared instructions still come from Guidance when sync is on.
Domain#
| Setting | What it changes |
|---|---|
| URL slug | The path after /help/. Leave it empty to keep the agent ID. Use 3–50 characters: lowercase letters, numbers, and single hyphens, not at the start or end |
| Your help page URL | The address to copy. It updates when the slug is empty or available |
The slug is checked as you type. Save after it is marked available. A taken or invalid slug is not the public address.
Lead capture#
The Help Page does not have its own lead form. It uses the same Collect Lead setup as website chat. A lead is saved when that form is submitted, not when someone only opens the page or sends a chat.
Next steps#
- Web Widget — put chat on your existing website
- Lead capture — collect contact details with a form
- Embedding — other ways to place chat on a site