Analytics
Track your agent's performance and usage
Analytics#
Monitor how your AI agent is performing with built-in analytics.
Dashboard Overview#
Access analytics from your agent dashboard → Analytics.
Key Metrics#
Conversations#
| Metric | Description |
|---|---|
| Total Conversations | All conversations started |
| Active Conversations | Currently ongoing |
| Completed | Successfully resolved |
| Average Duration | Typical conversation length |
Messages#
| Metric | Description |
|---|---|
| Total Messages | All messages sent/received |
| Avg Messages per Conversation | Engagement level |
| Response Time | How fast the agent responds |
Satisfaction#
| Metric | Description |
|---|---|
| Feedback Score | User thumbs up/down ratio |
| Resolution Rate | Conversations resolved without escalation |
Time Filters#
View data for different periods:
- Last 24 hours
- Last 7 days
- Last 30 days
- Custom range
Channel Breakdown#
See performance by channel:
- Website widget
- Facebook Messenger
- Instagram DM
- Telegram
Popular Topics#
Discover what users ask about most:
- View trending questions
- Identify knowledge gaps
- Improve training content
Usage & Credits#
Credit Usage#
- Messages sent
- Credits consumed
- Remaining balance
Token Usage#
- Input tokens
- Output tokens
- Cost breakdown by model
Exporting Data#
- Go to Analytics
- Select date range
- Click Export
- Download as CSV
Improvement Insights#
Unanswered Questions#
Questions the agent couldn't answer well. → Add content to knowledge base
Low-Rated Responses#
Responses that received negative feedback. → Review and improve training
Drop-off Points#
Where users leave conversations. → Improve responses at those points