Integrations Overview

Connect your AI agent to messaging platforms, productivity tools, payment services, and more

Integrations Overview#

Connect your AI agent to the platforms where your customers are. AlonChat integrates with messaging apps, email, Google productivity tools, payment providers, and more.

Messaging Channels#

Deploy your agent across multiple platforms from the Deploy page in your agent dashboard.

Channel	Description	Setup
Facebook Messenger	Auto-reply to your Facebook Page messages and comments	OAuth via Facebook
Instagram	Respond to Instagram DMs and comments	OAuth via Facebook or direct login
WhatsApp Business	Handle WhatsApp conversations with Business Profile	OAuth via WhatsApp Business
Viber Business	Handle Viber conversations	Connect Viber Business
Google Business	Monitor and reply to your Google reviews	Connect Google Business Profile
Email (Gmail)	Draft replies for emails via Gmail or forwarding	OAuth for Gmail, forwarding for others
Chat Widget	Embed a chat widget on any website	Embed snippet
Help Page	Standalone branded help center	Dashboard configuration

Each channel shows connection status, health indicators, and per-channel auto-reply toggles.

Telegram is not deployed from this page. It connects under AI Assistant > Channels — see the Telegram guide.

Comment and Review Auto-Reply#

Your agent can reply to comments on your social media posts. This is available for Facebook and Instagram.

Setting	Options	Description
Mode	Off / Draft / Auto	Off does nothing, Draft creates a reply for you to approve, Auto sends without approval
Detections	Questions / Mentions	Choose which comment signals can trigger a reply

Replies route through Human Review, so you stay in control of what goes live. Configure this on the Comments sub-page for each connected Facebook Page or Instagram account (Deploy > Facebook Messenger > Comments, or Deploy > Instagram > Comments).

Agent Studio Tools#

Your agent can use tools during conversations, not just answer questions. Tools are used when the AI detects the right intent, confirms details with the user, and then executes.

Google Calendar#

Tool	Description
List Services	Show available services with durations (and pricing, if configured)
Check Availability	Find open time slots on a calendar
Create Event	Book new appointments and meetings
Update Event	Reschedule existing appointments
Cancel Event	Remove bookings from the calendar
Add to Waitlist	Capture customers when no slots are available
List Events	Show upcoming schedule
Get Event	Fetch one booking before reschedule or cancel

Google Sheets#

Tool	Description
Log Data	Append new rows to a configured sheet tab
Lookup Data	Search configured sheet tabs by column values

Google Drive#

Tool	Description
Search Files	Find files by name or content within the allowed Drive scope
Search Folder	Find the right customer folder by name or reference
List Folder	Browse files and folders inside a specific Drive folder
Share File Link	Return the existing Drive link for a file
Share Folder Link	Return the existing Drive link for a folder

Payments#

Tool	Description
Create Payment Link (Maya)	Generate a Maya Checkout link for the customer
Create Payment Link (PayMongo)	Generate a PayMongo Checkout link for the customer
Check Payment Status	Look up whether a payment link has been paid
Show Payment Instructions	Display payment details (bank, e-wallet, QR code, etc.)
Verify Payment	Review a customer-submitted payment screenshot or receipt

Orders#

Tool	Description
Confirm & Schedule Order	Lock in a confirmed order and route to calendar scheduling or fulfillment

Lead Collection#

Tool	Description
Collect Lead	Capture name, email, phone, and custom fields during conversation

Web Search#

Tool	Description
Web Search	Search the web for real-time information

Full Agent Studio Tools guide

Connections#

Connect third-party services for your agent to use. Manage connections in Settings > Connections.

Connection	Purpose	Auth Type
Google Calendar	Appointment scheduling and availability	OAuth
Google Drive	Sync linked training files and enable scoped file lookup	OAuth
Google Sheets	Use one configured spreadsheet for lookups and logging	OAuth

Email Integration#

AlonChat supports email in two ways:

Gmail (OAuth) -- Connect your Gmail account directly for full read and reply capabilities.
Email forwarding -- Forward emails from Outlook, Yahoo, or any provider to your agent's unique forwarding address.

Your agent drafts email replies for you to approve and maintains full thread context. It never sends automatically.

Full email guide

Two ways to deploy your agent directly on your website:

Copy the exact widget code from Deploy > Chat widget > Embed and paste it before the closing </body> tag on your site. The snippet is a self-contained IIFE that loads embed.min.js from your AlonChat origin with your agent ID; copy it from the dashboard rather than retyping it by hand.

Widget setup guide

Help Page#

A standalone branded help center hosted at alonchat.com/help/{agentId} with your logo, colors, suggested questions, and resource links.

Help Page guide

Webhooks#

Send real-time data to external systems when events occur in AlonChat:

leads.submit -- New lead captured
message.sent -- AI message sent
tool.executed -- AI action completed successfully
booking.created -- Calendar booking created
order.confirmed -- Customer order confirmed
custom_form.submitted -- Custom form submitted
payment.verified -- Payment approved

Webhooks use the x-alonchat-signature header (SHA-256 HMAC) for verification and include an x-alonchat-delivery-id for deduplication.

Webhook and REST API settings are available on Business and Enterprise plans. Active trials can test gated features during the trial, subject to trial limits.

Webhooks guide

API#

Build custom integrations using the AlonChat REST API at https://alonchat.com/api/v1/.

API access uses the same Business and Enterprise gate as webhooks.

API documentation

Next Steps#

Messaging channels:

Agent Studio Tools and Connections:

Deployment: