Integrations Overview

Connect your AI agent to messaging platforms, productivity tools, payment services, and more

Integrations Overview#

Connect your AI agent to the platforms where your customers are. AlonChat integrates with messaging apps, email, Google productivity tools, payment providers, and more.


Messaging Channels#

Deploy your agent across multiple platforms from the Deploy page in your agent dashboard.

ChannelDescriptionSetup
Facebook MessengerAuto-reply to your Facebook Page messages and commentsOAuth via Facebook
InstagramRespond to Instagram DMs and commentsOAuth via Facebook or direct login
WhatsApp BusinessHandle WhatsApp conversations with Business ProfileOAuth via WhatsApp Business
TelegramDeploy to Telegram groups with shared botAdd @AlonChatBot to group
Email (Gmail)Auto-reply to emails via Gmail or forwardingOAuth for Gmail, forwarding for others
Chat WidgetEmbed a chat widget on any websiteScript tag
Help PageStandalone branded help centerDashboard configuration

Each channel shows connection status, health indicators, and per-channel auto-reply toggles.


Comment and Review Auto-Reply#

Your agent can automatically reply to comments on your social media posts. This is available for Facebook and Instagram.

SettingOptionsDescription
ModeOff / Auto Reply / DraftControl whether replies are sent automatically or queued for review
StylePublic / Private / SmartChoose between public comments, private messages, or let the AI decide
FilterAll / Questions / NegativeSelect which comments trigger a reply

Configure comment auto-reply in the Deploy settings for each connected Facebook Page or Instagram account.


Actions#

Your agent can take real actions during conversations, not just answer questions. Actions are triggered when the AI detects the right intent, confirms details with the user, and then executes.

Google Calendar (7 actions)#

ActionDescription
Check AvailabilityFind open time slots on a calendar
Create EventBook new appointments and meetings
List EventsShow upcoming schedule
Update EventReschedule existing appointments
Cancel EventRemove bookings from the calendar
WaitlistAdd customers to a waitlist when no slots are available
List ServicesShow available services and durations

Google Sheets (2 actions)#

ActionDescription
Log DataAppend new rows to a configured sheet tab
Lookup DataSearch configured sheet tabs by column values

Google Drive (5 actions)#

ActionDescription
Search FilesFind files by name or content within the allowed Drive scope
Search FolderFind the right customer folder by name or reference
List FolderBrowse files and folders inside a specific Drive folder
Share File LinkReturn the existing Drive link for a file
Share Folder LinkReturn the existing Drive link for a folder

Email (3 actions)#

ActionDescription
Send EmailSend a new email on behalf of the business
Reply to EmailReply within an existing email thread
Read EmailRetrieve and summarize email content

Payment (2 actions)#

ActionDescription
Verify PaymentReview a customer-submitted payment screenshot or receipt
Show Payment InstructionsDisplay payment details (bank, e-wallet, QR code, etc.)

Lead Collection (1 action)#

ActionDescription
Collect LeadCapture name, email, phone, and custom fields during conversation

Web Search (1 action)#

ActionDescription
Web SearchSearch the web for real-time information

Full Actions guide


Connections#

Connect third-party services for your agent to use. Manage connections in Settings > Connections.

ConnectionPurposeAuth Type
Google CalendarAppointment scheduling and availabilityOAuth
Google DriveSync linked training files and enable scoped file lookupOAuth
Google SheetsUse one configured spreadsheet for lookups and loggingOAuth

Email Integration#

AlonChat supports email in two ways:

  1. Gmail (OAuth) -- Connect your Gmail account directly for full read and reply capabilities.
  2. Email forwarding -- Forward emails from Outlook, Yahoo, or any provider to your agent's unique forwarding address.

Your agent can auto-reply to incoming emails, maintain thread context, and perform email actions during conversations.

Full email guide


Web Widget and Help Page#

Two ways to deploy your agent directly on your website:

Chat Widget#

Copy the exact widget code from Deploy > Chat widget > Embed and paste it before the closing </body> tag on your site. The code follows this pattern:

html
<script>
(function(){
  const onLoad = function () {
    const script = document.createElement("script");
    script.src = "https://alonchat.com/embed.min.js";
    script.id = "YOUR_AGENT_ID";
    script.domain = "alonchat.com";
    document.body.appendChild(script);
  };

  if (document.readyState === "complete") {
    onLoad();
  } else {
    window.addEventListener("load", onLoad);
  }
})();
</script>

Widget setup guide

Help Page#

A standalone branded help center hosted at alonchat.com/help/your-brand with your logo, colors, suggested questions, and resource links.

Help Page guide


Webhooks#

Send real-time data to external systems when events occur in AlonChat:

  • leads.submit -- New lead captured
  • conversation.started -- Conversation begins
  • message.received -- New message arrives
  • appointment.booked -- Calendar event created

Webhooks use the x-alonchat-signature header (SHA-256 HMAC) for verification and include an x-alonchat-delivery-id for deduplication.

Webhooks guide


API#

Build custom integrations using the AlonChat REST API at https://api.alonchat.com/v1/.

API documentation


Next Steps#

Messaging channels:

Actions and Connections:

Deployment: