Integrations Overview
See how deploying a channel, importing old chats, turning on live replies, and connecting Google tools are different jobs.
Integrations Overview#
AlonChat can answer on the channels you deploy, and it can use Google Calendar, Google Drive, or Google Sheets while it works. Those are different jobs. Connecting an account is not the same as importing old chats, and neither one turns live replies on.
A connected channel is not proof that replies are live. Teach the business, try a private question, and turn on the reply behavior you intend before customers rely on it.
What this page covers#
This page is the map. Open the linked page for the one job you are setting up.
| Job | Where | What it means |
|---|---|---|
| Deploy a channel | Deploy | Link the Page, number, bot, inbox, or review profile customers already use |
| Turn on live replies | That channel's reply control | Customers receive AI replies only after this is on and Deploy allows it |
| Import old chats | Messenger and Instagram only | Past chats can be reviewed as setup evidence. Other channels do not do this |
| Connect a Google tool | Settings → Connections | Authorize Calendar, Drive, or Sheets. This does not open a customer inbox |
Customer channels#
Open Deploy and connect the channel. The card stays quiet until you turn on that channel's reply behavior. If Deploy says the agent is not ready for live auto-reply, finish the business setup and the private test first.
| Channel | This page is for | It does not |
|---|---|---|
| Facebook Messenger | A Facebook Page's messages, plus comment replies if you turn those on | Import history for every channel, or prove replies are live |
| Instagram DMs, plus comment replies if you turn those on | Connect a personal Instagram account | |
| WhatsApp Business | WhatsApp messages on a number Meta has made ready | Import old chats, or turn on WhatsApp calling |
| Viber Business | Viber messages through the provider the screen marks available | Use a provider marked unavailable |
| Telegram Bot | A customer Telegram bot you create | Replace staff alerts |
| Mail you forward, and reply drafts you approve | Send email by itself | |
| Google Business | Google reviews and location details | Answer private chats |
| Chat widget | Website chat | Connect Messenger, Instagram, or WhatsApp for you |
| Help Page | A help page hosted for this agent | Require a website of your own |
Only Messenger and Instagram can supply past chats for setup. Ask Alon what evidence is available, then review each proposed change. WhatsApp, Viber, Telegram, email, and the Google connections do not import that history.
Google connections#
These live under Settings → Connections. They do not open a customer inbox.
| Connection | Use it for |
|---|---|
| Google Calendar | Booking permission for the booking tool |
| Google Drive | Chosen knowledge files, or authorized file and folder links |
| Google Sheets | Live rows for a tool that selects its own sheet |
Facebook and Instagram comment replies, and Google review replies, are public. New comment rules start as drafts. See Comments & Reviews.
Staff alerts, approvals, and scheduled reports are not a customer channel. Set those under Settings → Team Channels.
Connections#
A Google connection authorizes one job. It does not deploy a channel, import chats, or turn on live replies.
| Connection | Use it for | Do not use it for |
|---|---|---|
| Google Calendar | Booking availability and calendar events | Knowledge files or spreadsheet rows |
| Google Drive | Files you choose for knowledge, and links to items you authorize | Live spreadsheet lookup or appointments |
| Google Sheets | Row copies and live row lookup from the tools you configure | Training documents or the booking calendar |
Booking, orders, payments, and other jobs are switched on under Agent Studio → Tools. A connected account does not run a tool until that tool is configured. See Tools.
Email#
Deploy → Email receives only the mail you forward. Approved replies can leave from the AlonChat address, a verified business domain, or Gmail when that sender is offered. Drafts wait for your approval. Email never sends by itself. See Email.
Your website#
Deploy has one website embed. Chat widget and Chat bar replace each other. Buttons that open Messenger or another app only send the visitor there. They do not connect that channel. Copy the install steps from the dashboard rather than rebuilding them.
For builders#
API, MCP, and CLI access are on paid plans. Webhook settings are on Business and Enterprise plans. A trial can try gated features within trial limits. Current prices and limits stay on Billing.