Instagram Integration
Deploy Instagram DMs and, separately, comment replies. A connected account is not live auto-reply.
Instagram#
This page covers deploying an Instagram professional account. It does not deploy Facebook Messenger for you, and connecting the account does not turn on live replies.
Connected means AlonChat can see the account. Customers get AI replies only after you teach the business, try a private question, and turn Messages on.
What connecting does#
| Included | Not included | |
|---|---|---|
| Connect the account | Instagram DMs can arrive in AlonChat | Live AI replies |
| Messages on | AI can reply to new 1:1 DMs | Comment replies or Story automation |
| Comments on | Comment rules for that account, starting as drafts | Proof that a public reply already posted |
| Past chats | Instagram history can be used as setup evidence | History import for WhatsApp, Telegram, Viber, or email |
| Direct connect | A Business or Creator account can connect without a Facebook Page | A personal Instagram account |
Use an Instagram Business or Creator account. Personal accounts cannot be connected. You can connect more than one account. If an account is already on another agent, AlonChat asks before moving it.
Connect Instagram#
- Open the agent and go to Deploy → Instagram.
- Click Connect. The usual path uses the Facebook Page linked to Instagram.
- On Meta's checklist, leave every Page and Instagram account you still use selected.
- If you have no Facebook Page, use No Facebook Page? Connect directly.
Afterward, Deploy tells you that go-live means turning on AI replies, not connecting again. The Messages toggle applies to the Instagram accounts on this agent. If Deploy blocks live auto-reply, finish teaching the business and the private test first. See Testing Your Agent.
Message settings#
Open Messages for ice breakers, quick replies, the menu, and an optional Instagram-specific style. Leave the base style on Agent Studio → Guidance unless this channel needs its own.
Chats appear in Activity. Escalations can pause AI and hand a conversation to a person.
Instagram accepts dashboard replies for 24 hours after the customer's last message. When the window is closed, reply from the Instagram inbox or ask the customer to message again. Turning AI back on does not reopen the window.
This deploy page covers 1:1 DMs and post comments. It does not automate Story replies or group DMs.
Comment replies#
Comments on the Deploy card is separate from Messages. New rules start in draft mode. Set the signals under Deploy → Instagram → Comments.
| Mode | What happens |
|---|---|
| Off | No comment reply is prepared |
| Draft | A reply waits for approval before it posts |
| Auto reply | A matching comment can be answered without approval |
The signals are the same kinds as Messenger: questions, positive, neutral, negative, and mentions. Public replies should not include private details. Invite the person to DM for those. Review drafts in Activity.
Past chats#
Instagram and Messenger are the only channels that can supply old chats for setup. Connecting Instagram makes that history available to review. It does not write answers into the agent, and it does not turn Messages on. Ask Alon what evidence is available and approve only what still matches the business. See Learned Style.
If DMs do not get a reply#
- The account is Business or Creator, not personal.
- Deploy shows it connected, and Messages is on.
- Deploy is not still asking you to finish readiness.
- A private test in Agent Studio already answered the question correctly.
- You sent a 1:1 DM, and the 24-hour window is open for a manual reply.
Disconnect from the account's manage or settings action on Deploy. Existing conversations remain.