Documentation

AlonChat Documentation

Everything you need to build, deploy, and manage AI-powered customer support for your business.

Getting Started

Quick Start Guide
Get your AI agent up and running in 4 simple steps
1

Create Your Agent

Sign up and create your first AI agent in under 2 minutes.

2

Train Your Agent

Upload documents, add Q&A pairs, or crawl your website to build your knowledge base.

3

Customize & Test

Configure your agent's personality, test responses in the Playground.

4

Deploy & Go Live

Embed on your website, connect Facebook/Instagram, or share your Help Page.

Video Tutorial

Watch our 5-minute setup walkthrough

Watch now

Try the Demo

Experience AlonChat before signing up

Try demo

Knowledge Base

Train your AI agent with your business information. AlonChat supports 7 different source types to build a comprehensive knowledge base.

File Upload

Upload PDF, Word, Excel, TXT, CSV, JSON, or Markdown files.

  • Drag-and-drop interface
  • Batch uploads
  • Automatic text extraction
  • Progress tracking
Text Input

Add text content directly without uploading files.

  • Immediate processing
  • Quick knowledge additions
  • No file required
Q&A Pairs

Create explicit question-answer pairs for known queries.

  • Multiple question variations
  • Image support
  • High priority matching
  • Perfect for FAQs
Website Crawl

Automatically crawl and import content from your website.

  • Domain-wide crawling
  • URL pattern filtering
  • Sitemap support
  • Re-crawl capability
Google Drive

Import documents directly from your Google Drive.

  • OAuth integration
  • Sync from cloud
  • Multiple file types
Time-Sensitive

Add temporary knowledge with automatic expiration.

  • Promos & events
  • Auto-expiration
  • Priority overrides
  • Perfect for sales
Learned Style

Auto-generate communication style from your chat history.

  • Learn from FB/IG chats
  • Personality templates
  • OAuth training

Pro Tip: Use Q&A Pairs for FAQs

Q&A pairs have the highest priority matching. Use them for your most common questions to ensure accurate, consistent responses. You can add multiple question variations for each answer.

Channels & Integrations

Deploy your AI agent wherever your customers are. Connect multiple platforms and manage all conversations from a single dashboard.

Website Widget
Active

Embed a chat widget on any website with a single line of code.

One-line embedFully customizableMobile responsiveMultiple embed options (HTML, React, Vue)
Help Page
Active

A standalone, branded help center page for your customers.

Custom domain supportFull branding controlLight/dark themesSuggested questions
Facebook Messenger
Active

Connect to Facebook Messenger for automatic customer support.

Multi-page supportAuto-replies24/7 availabilityConversation sync
Instagram DMs
Active

Respond to Instagram direct messages automatically.

Business account supportAuto-repliesMessage trackingIntegration status
Gmail / Email
Active

Handle customer inquiries through email channels.

OAuth integrationEmail threadsInbound handlingChannel management
WhatsApp
Coming Soon

Connect WhatsApp Business for messaging.

Business API supportTemplate messagesMedia support

Deployment Options

Website Chat Widget
Embed on any website with one line of code

Embed Options

HTML
React
Vue
Vanilla JS

Customization

  • Colors, fonts, and positioning
  • Welcome messages and placeholders
  • Suggested questions
  • Mobile responsive design
Standalone Help Page
A branded support center for your customers

Features

  • Custom domain support
  • Full branding control (logo, colors)
  • Light and dark themes
  • Conversation history (local)
  • Link cards and footer links

Analytics & Insights

Gain deep insights into your customer interactions with comprehensive analytics dashboards.

Conversation Analytics

Track total conversations, messages, unique users, and trends over time.

Total conversationsMessage countUnique usersEngagement rate
Performance Metrics

Monitor response times, resolution rates, and satisfaction scores.

Avg response timeResolution rateSatisfaction scoreChannel performance
Topic Analysis

Discover trending topics and conversation patterns.

Topic frequencyTrend directionCategory breakdownKeyword insights
Sentiment Analysis

Understand customer emotions and satisfaction levels.

Positive/Neutral/NegativeSentiment trendsSatisfaction metricsEmotion breakdown

Additional Activity Tracking

Chat Logs

Full conversation history with search and export

Lead Tracking

Capture and manage leads from all channels

Contact Management

Unified contact database with custom fields

Marketing Automation
New

Automate your social media marketing with AI-powered content generation and scheduling.

AI Content Generation

Generate social media posts with AI, optimized for Filipino audiences.

Content Scheduling

Schedule posts for optimal times across Facebook and Instagram.

Comment Auto-Reply

Set up keyword-triggered automatic replies to social media comments.

Analytics Dashboard

Track post performance, engagement, and audience growth.

Filipino Market Optimized

Our AI content generation is specifically tuned for Filipino audiences, understanding local context, holidays, and communication styles.

Business Data Storage
New

Store and manage custom business data that your AI agent can access during conversations.

Custom Schemas

Define your own data structures with custom fields. Perfect for inventory, pricing, or any business-specific data.

CSV/Excel Import

Bulk import data from spreadsheets. Map columns to fields and validate data automatically.

Aggregations & Alerts

Set up automated aggregations and threshold-based alerts for your business metrics.

Voice Assistant
New

Enable real-time voice conversations with your AI agent. Powered by Google Gemini Live API for natural, human-like phone interactions.

Real-Time Voice Calls
Talk to your AI agent like a real person
  • Natural voice conversations in Filipino & English
  • Low latency responses (feels like talking to a human)
  • Automatic speech recognition & synthesis
  • Full access to your knowledge base during calls
Call Features
Everything you need for voice support
  • Live transcription of all conversations
  • Call history and session management
  • Business owner access controls
  • Integration with your agent's personality

Powered by Gemini Live

Our voice assistant uses Google's cutting-edge Gemini Live API, providing state-of-the-art voice AI capabilities with natural conversation flow, interruption handling, and multilingual support.

AI Co-Pilot
New

Your intelligent dashboard assistant. Manage your AI agent through natural conversation - ask questions, get insights, and execute tasks without navigating menus.

Chat Interface

Ask questions about your agent's health, performance, and knowledge base in natural language.

Quick Actions

Execute management tasks through conversation - update settings, check issues, get recommendations.

Smart Insights

Get proactive suggestions for knowledge gaps, recent issues, and improvement opportunities.

What You Can Ask

"Check agent health"
"Any recent issues?"
"Show knowledge gaps"
"How is my agent performing?"
"What topics are trending?"
"Suggest improvements"

API & Webhooks

REST API
Build custom integrations with our API

Full REST API access for custom integrations. Available on Professional plans and above.

Capabilities

  • Send messages programmatically
  • Manage agents and sources
  • Retrieve analytics data
  • Access conversation history
Webhooks
Real-time event notifications

Receive HTTP POST notifications when events occur in your agent.

Event Types

leads.submit
message.sent
message.received
conversation.started
tool.executed
agent.trained

Features

  • HMAC signature verification
  • Automatic retries (3x with backoff)
  • Delivery logs and testing

Frequently Asked Questions

Ready to Get Started?

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