AlonChat Documentation
Build AI customer-support agents trained on your own content, deploy them across every channel, and automate bookings, orders, payments, and support.
AlonChat Documentation#
AlonChat is an AI customer-support platform for businesses. Create agents trained on your own content, deploy them everywhere your customers are, automate real work like bookings and orders, and keep a human in the loop whenever it matters — all from one dashboard.
Platform Overview#
AI Agents Trained on Your Content#
Every agent learns from the sources you provide — documents, websites, Q&A pairs, product catalogs, and past chats. When customers ask questions, your agent answers from your information, not generic AI knowledge.
- Answer customer questions 24/7 in your brand's voice
- Support many languages, including English–Tagalog code-switching
- Capture and qualify leads automatically
- Hand off to a human the moment it's needed
Deploy Across Every Channel#
| Channel | What it does |
|---|---|
| Chat Widget | Embed on any website with one snippet |
| Facebook Messenger | Auto-reply to Page messages and comments |
| Handle DMs and post comments | |
| Manage WhatsApp Business conversations | |
| Viber | Reply on Viber |
| Telegram | Deploy to Telegram chats |
| Read and respond to incoming email | |
| Help Page | A standalone, branded help center |
| Google Business | Respond to Google reviews |
Automations That Take Action#
Your agent doesn't just answer — it does the work. See Automations:
- Booking — check availability, create events, manage waitlists
- Sales & Orders — take orders, quote prices, collect deposits
- Payments — send checkout links or verify proof of payment
- Delivery — get live courier quotes and book riders
- Custom Forms & Flows — collect structured requests and guide customers
- Custom API Actions — call your own systems mid-conversation
Stay in Control#
- Activity — one inbox for messages, comments, reviews, and email, with human takeover
- Human Review — rules that catch risky messages and route them to your team
- Help Desk — turn escalations into owned, trackable tickets (beta)
- AI Assistant — your private co-pilot for running everything
Know Your Customers#
- Contacts — auto-classified contacts, lead scoring, and pipeline
- Follow-ups & broadcasts — re-engage quiet leads and message customers in bulk
- Analytics — intents, sentiment, topics, offerings, and outcomes
Get Started#
| Guide | Description |
|---|---|
| Getting Started | Create your first agent in minutes |
| Creating Your First Agent | Detailed configuration walkthrough |
| Sources | Train your agent with your content |
| Automations | Bookings, orders, payments, and more |
| Deploy | Put your agent on every channel |
| Activity | Monitor conversations and take over |
| AI Assistant | Your co-pilot for the dashboard |
| API & Webhooks | Build custom integrations |
| Billing & Plans | Manage your subscription and credits |
Need Help?#
- Email: support@alonchat.com
- Dashboard: Ask the AI Assistant anytime you're logged in
- FAQ: Frequently Asked Questions