Chat Training

Train your agent on real customer conversations from Facebook and Instagram with automatic retraining

Chat Training#

Import your existing customer conversations from Facebook and Instagram to train your agent on real-world interactions. Your past conversations are a goldmine of training data -- real questions, real answers, and your natural communication style.

Why Import Conversations?#

Your past conversations contain:

• Real questions: What customers actually ask
• Real answers: How you actually respond
• Your voice: Your natural communication style and tone
• Edge cases: Unusual situations you have handled before

Supported Platforms#

Setting Up#

Step 1: Connect Platforms#

Before training, connect your messaging platforms:

1. Go to Sources > Chat Training
2. You will see the connection status for Messenger and Instagram
3. Click Connect for any unconnected platform
4. Complete the OAuth authorization

The interface shows connection status, connected page or account names, and action buttons for each platform.

Step 2: Preview Conversations#

Before training, preview what data is available:

1. Click the eye icon next to a connected platform
2. Browse conversations with participant names and message counts
3. Click any conversation to read the full thread
4. Business owner messages appear on the right, customer messages on the left

Training Your Agent#

Starting Training#

1. Click Train Agent
2. If you had a previous incomplete training, you will be offered to Resume or start fresh
3. If only one platform is connected, you will see a recommendation to connect both for better results
4. Configure your training options

Training Options#

Data Sources: Select which connected platforms to include.

Extraction Types (toggle each on or off):

• Q&A: Extract question-and-answer pairs from your conversations
• Style: Learn your communication style and tone
• Insights: Extract business insights and patterns

Additional extraction types may be available depending on your plan and connected integrations.

Training Mode:

• Append: Add new data alongside existing training data
• Find New: De-duplicate with existing training to avoid overlaps
• Overwrite: Full rebuild from scratch (replaces all previous training)

Content Enrichment: Photos, links, videos, audio, and documents can be included (toggleable per type).

During Training#

A progress display shows real-time status:

• Connecting then Fetching then Processing then Extracting then Saving then Completed
• Each step shows its status, message, and duration
• You can cancel training at any time
• Extracted counts update in real-time (Q&A pairs, contacts, triggers, insights)

After Training#

The results view shows:

• Total conversations trained (with per-platform breakdown)
• Extraction counts by type
• Integration recommendations based on your conversation patterns
• Last training timestamp

Processing Time#

You will see real-time progress during training and can view results after completion.

Integration Recommendations#

After training, AlonChat analyzes your conversation patterns and suggests integrations that could improve your workflow. Recommendations are based on the types of requests your customers commonly make (scheduling, payments, file sharing, etc.).

Click any recommendation to set up that integration on the Actions page.

Auto-Training#

Enable automatic retraining so your agent stays up-to-date without manual intervention:

1. At the top of the Chat Training page, find the Auto-train toggle
2. When enabled, your agent automatically retrains after accumulating enough new conversations
3. The conversation threshold is configurable

When auto-training is active, the toggle shows a highlighted state. You will receive a notification when auto-training completes.

Privacy and Security#

Your conversation data is:

• Encrypted during upload and storage
• Private to your account only
• Not shared with any third parties
• Deletable at any time

Best Practices#

1. Connect both platforms -- Facebook and Instagram together give the best training results
2. Enable auto-training -- keep your agent learning without manual intervention
3. Select quality conversations -- skip spam or irrelevant chats
4. Include variety -- different topics and situations produce better training
5. Recent is better -- focus on conversations from the past year
6. Review extracted Q&As -- check quality before relying on auto-approved pairs

Related Pages#

• Facebook Import -- Details on Facebook Messenger import
• Instagram Import -- Details on Instagram DM import
• Learned Style -- How your agent learns your communication style
• Q&A Sources -- Manually create Q&A pairs