Structured Data

Add structured business data like products, services, and pricing

Structured Data#

Structured Data allows you to provide organized business information that your agent can reference accurately.

What is Structured Data?#

Unlike regular documents, Structured Data is organized information in a table format:

• Product catalogs with prices
• Service offerings
• Business hours
• Team member details
• FAQ databases

This helps your agent give precise answers about specific items.

Adding Structured Data#

1. Go to your agent dashboard
2. Navigate to Sources → Structured Data
3. Click Add Data Source

From Google Sheets#

1. Select Google Sheets
2. Connect your Google account (if not connected)
3. Select your spreadsheet
4. Choose which sheet to import
5. Map columns to data fields

Manual Entry#

1. Select Manual Entry
2. Define your columns (Name, Price, Description, etc.)
3. Enter your data row by row
4. Save when done

Data Types#

How It Works#

1. Import: Your data is imported into AlonChat
2. Index: Each row is indexed for quick lookup
3. Query: When users ask about specific items, the agent finds exact matches
4. Response: Agent uses the exact data (not guessing) in responses

Syncing Data#

Structured Data can be synced automatically:

1. Click Configure Sync on your data source
2. Set sync frequency (hourly, daily, weekly)
3. AlonChat will pull the latest data

Best Practices#

Do:

• Use clear column headers
• Keep data up-to-date
• Include all relevant details (price, availability, etc.)
• Use consistent formatting

Don't:

• Duplicate entries
• Leave important fields empty
• Use abbreviations without explanation

Use Cases#

E-commerce#

"What's the price of the Blue Widget?" → Agent looks up exact price from your product catalog

Services#

"How much does a consultation cost?" → Agent retrieves exact pricing from your service list

Support#

"What are your business hours?" → Agent provides accurate hours from your structured data