Time-Sensitive Content

Add promotions, events, and limited-time offers that automatically expire so your agent never gives outdated information

Time-Sensitive Content#

Time-Sensitive Content lets you add information with start and expiration dates. Your agent automatically starts mentioning the content when it becomes active and stops when it expires -- so customers never hear about promotions that ended last week.

What Is Time-Sensitive Content?#

Some information is only valid for a limited time:

  • Promotions and sales
  • Event announcements
  • Limited-time offers
  • Seasonal menus or services
  • Temporary policies or hours
  • Flash sales and discount codes

Time-Sensitive Content handles the lifecycle automatically. You set the dates, and your agent takes care of the rest.

Adding Time-Sensitive Content#

  1. Go to your agent's dashboard
  2. Click Sources in the sidebar, then open Time-Sensitive
  3. Click Add Content
  4. Fill in the content fields
  5. Set the start and end dates
  6. Save

Content Fields#

FieldDescriptionRequired
TitleBrief, descriptive name for this contentYes
ContentThe full information your agent should communicateYes
Start DateWhen the content becomes active (if not set, it is active immediately)Optional
End DateWhen the content expires and is hidden from your agentYes
PriorityHigher priority content is mentioned more prominentlyOptional

How the Lifecycle Works#

  1. Scheduled: If you set a future start date, the content waits until that date to become active
  2. Active: During the valid period (between start and end dates), the content is available to your agent
  3. Expired: After the end date, the content is automatically hidden -- your agent will not mention it

No manual intervention is needed. The transitions happen automatically based on the dates you set.

Examples#

Seasonal Sale#

Code
Title: Summer Sale 2026
Content: "We're having our biggest Summer Sale with 30% off all items!
         Use code SUMMER30 at checkout. Free shipping on orders over $50."
Start: July 1, 2026
End: July 31, 2026

Event Promotion#

Code
Title: Customer Appreciation Webinar
Content: "Join our free webinar on AI in Customer Service.
         Date: March 28, 2026 at 2:00 PM EST.
         Register at yoursite.com/webinar. Limited to 200 seats."
Start: March 10, 2026
End: March 28, 2026

Holiday Hours#

Code
Title: Holiday Hours 2026
Content: "Our holiday hours are:
         December 24: 9 AM - 2 PM
         December 25: Closed
         December 26-30: 10 AM - 6 PM
         December 31: 9 AM - 3 PM
         January 1: Closed
         Regular hours resume January 2."
Start: December 20, 2026
End: January 2, 2027

Flash Sale#

Code
Title: Weekend Flash Sale
Content: "This weekend only! 50% off all accessories.
         No code needed -- discount applied automatically at checkout.
         Valid Saturday and Sunday only."
Start: March 28, 2026
End: March 30, 2026

Seasonal Menu#

Code
Title: Spring Menu 2026
Content: "Our Spring Menu is here! New items include:
         - Strawberry Basil Lemonade: $6
         - Grilled Asparagus Salad: $14
         - Lemon Herb Salmon: $22
         - Spring Pea Risotto: $18
         Available for a limited time through May 31."
Start: March 1, 2026
End: May 31, 2026

Managing Time-Sensitive Content#

View All Content#

See all time-sensitive content on the dashboard with status indicators:

  • Active -- currently available to your agent
  • Scheduled -- waiting for the start date
  • Expired -- no longer active

Extend an Offer#

If a promotion is doing well and you want to extend it:

  1. Click Edit on the content
  2. Change the end date to a later date
  3. Click Save

End Early#

If you need to end content before its scheduled end date:

  1. Click Edit on the content
  2. Change the end date to today or a past date
  3. Click Save

The content will immediately stop being used by your agent.

Delete Old Content#

Click Delete to remove content permanently. Expired content is kept for 30 days for reference before being automatically cleaned up.

Best Practices#

  1. Set realistic end dates -- double-check expiration dates before saving
  2. Use clear titles -- make content easy to identify in the dashboard (e.g., "Summer Sale 2026" not "Sale")
  3. Test before launch -- set a start date slightly in the future, then verify your agent mentions the content correctly
  4. Include all details -- discount codes, conditions, links, and any fine print
  5. Clean up regularly -- review and delete old expired content periodically
  6. Overlap carefully -- if you have multiple active promotions, make sure they do not conflict with each other

Automatic Cleanup#

Expired content is automatically:

  • Hidden from your agent's responses immediately after the end date
  • Moved to the "Expired" tab for your reference
  • Kept for 30 days
  • Then permanently deleted

Next Steps#