Time-Sensitive Content

Manage content that expires or changes over time

Time-Sensitive Content#

Time-Sensitive Content allows you to add information with expiration dates, ensuring your agent never gives outdated answers.

What is Time-Sensitive Content?#

Some information is only valid for a limited time:

  • Promotions and sales
  • Event announcements
  • Limited-time offers
  • Seasonal information
  • Temporary policies

Time-Sensitive Content automatically expires, preventing your agent from mentioning outdated offers.

Adding Time-Sensitive Content#

  1. Go to your agent dashboard
  2. Navigate to Sources → Time-Sensitive
  3. Click Add Content
  4. Enter the content
  5. Set the expiration date and time
  6. Save

Content Fields#

FieldDescriptionRequired
TitleBrief descriptionYes
ContentFull information for the agentYes
Start DateWhen content becomes activeOptional
End DateWhen content expiresYes
PriorityHigh priority = shown firstOptional

How It Works#

  1. Active: Content is available to the agent during the valid period
  2. Expired: After the end date, content is automatically hidden
  3. Scheduled: If start date is set, content waits until that date

Examples#

Sale Announcement#

Code
Title: Summer Sale 2024
Content: "We're having a Summer Sale with 30% off all items. 
         Use code SUMMER30 at checkout."
Start: July 1, 2024
End: July 31, 2024

Event Promotion#

Code
Title: Webinar Registration
Content: "Join our free webinar on AI in Customer Service. 
         Register at alonchat.com/webinar"
Start: January 15, 2024
End: January 20, 2024 (date of webinar)

Managing Content#

View All#

See all time-sensitive content on the dashboard with status indicators:

  • 🟢 Active - Currently available
  • 🟡 Scheduled - Waiting for start date
  • 🔴 Expired - No longer active

Extend#

Click Edit → Change the end date → Save

Delete#

Click Delete to remove content completely

Best Practices#

  1. Set realistic end dates - Don't forget to update or extend
  2. Use clear titles - Easy to identify in the dashboard
  3. Test before launch - Verify the agent mentions new content
  4. Clean up regularly - Delete old expired content

Automatic Cleanup#

Expired content is automatically:

  • Hidden from agent responses
  • Moved to the "Expired" tab
  • Kept for 30 days for reference
  • Then permanently deleted
Time-Sensitive Content | AlonChat Docs