Getting Started with AlonChat

Set up your first AI chatbot in under 5 minutes

Welcome to AlonChat! This guide will help you set up your first AI chatbot in under 5 minutes.

What is AlonChat?#

AlonChat is an AI-powered customer support platform that lets you create intelligent agents trained on your own sources. Unlike generic chatbots, AlonChat learns from your documents, FAQs, websites, and conversations to provide accurate, contextual responses to your customers.

Key Features#

  • Your Knowledge, Your Agent: Upload files, add text, create Q&A pairs, crawl websites, sync Google Drive, or import conversations -- your agent answers using your information
  • 7 Messaging Channels: Chat Widget, Facebook Messenger, Instagram DM, WhatsApp, Telegram, Email, and Help Page
  • 30+ AI Actions: Schedule appointments, read/write Google Sheets, search Google Drive, send emails, collect leads, process payments, and more
  • Built-in CRM: Auto-classified contacts with lead scoring, follow-ups, broadcasts, and sales pipeline tracking
  • AI-Powered Analytics: Intent detection, sentiment analysis, topic discovery, and conversion tracking
  • Comment Auto-Reply: Automatically respond to Facebook and Instagram post comments
  • Multi-Language Support: 50+ languages including English-Tagalog code-switching

Quick Start (5 Minutes)#

Step 1: Create an Account#

  1. Visit AlonChat
  2. Click Sign Up
  3. Enter your email address
  4. Check your email for the OTP code
  5. Enter the code to verify your account

AlonChat uses passwordless authentication -- no passwords to remember!

Step 2: Create Your First Project#

  1. After logging in, you'll see the dashboard
  2. Click Create New Project
  3. Enter a project name (e.g., "Customer Support Bot")
  4. Click Create

Projects are workspaces that contain one or more agents.

Step 3: Create Your First Agent#

  1. Inside your project, click Create Agent
  2. Fill in the details:
    • Agent Name: e.g., "Support Assistant"
    • Initial Message: The greeting users see (e.g., "Hi! How can I help you today?")
    • AI Model: Select a model (check the model selector for current options)
  3. Click Create Agent

Step 4: Add Knowledge to Your Agent#

Your agent needs knowledge to answer questions. Let's add some:

  1. Go to Sources
  2. Open the source type you want to use, such as Text or Q&A
  3. Click Add Source
  4. Choose a source type:
    • File: Upload a PDF, Word doc, or Excel file
    • Text: Paste text directly
    • Q&A: Add question-answer pairs
    • Website: Crawl a website
    • Facebook/Instagram: Import conversation history

For your first agent, we recommend starting with Text or Q&A -- they're the fastest!

Example: Adding a Text Source

  1. Select Text
  2. Enter a name: "Product Information"
  3. Paste your content:
    Code
    Our company offers three plans:
- Basic: P999/month - great for small businesses
- Starter: P2,500/month - more features and capacity
- Pro: P5,000/month - full-featured for growing teams
  4. Click Add Text Source

Step 5: Train Your Agent#

  1. Click the Train Agent button (top right)
  2. Wait for training to complete (usually 30-60 seconds)
  3. Your agent is now ready!

Training processes your knowledge sources and indexes the content so your agent can retrieve it when answering questions.

Step 6: Test Your Agent#

  1. Go to Playground
  2. Type a question: "What plans do you offer?"
  3. Your agent should respond with information from your sources!

What's Next?#

Now that you have a basic agent working, explore these guides:

Need Help?#