Getting Started with AlonChat

Set up your first AI chatbot in under 5 minutes

Welcome to AlonChat! This guide will help you set up your first AI chatbot in under 5 minutes.

What is AlonChat?#

AlonChat is an AI-powered customer support platform that lets you create intelligent agents trained on your own sources. Unlike generic chatbots, AlonChat learns from your documents, FAQs, websites, and conversations to provide accurate, contextual responses to your customers.

Key Features#

  • Your Knowledge, Your Agent: Upload files, add text, create Q&A pairs, crawl websites, sync Google Drive, or import conversations -- your agent answers using your information
  • Messaging Channels: Chat Widget, Facebook Messenger, Instagram, WhatsApp, Viber, Telegram, Email, and Help Page
  • 30+ AI Actions: Schedule appointments, read/write Google Sheets, search Google Drive, send emails, collect leads, process payments, and more
  • Built-in CRM: Auto-classified contacts with lead scoring, follow-ups, broadcasts, and sales pipeline tracking
  • AI-Powered Analytics: Intent detection, sentiment analysis, topic discovery, and conversion tracking
  • Comment Auto-Reply: Automatically respond to Facebook and Instagram post comments
  • Multi-Language Support: 50+ languages including English-Tagalog code-switching

Quick Start (5 Minutes)#

Step 1: Create an Account#

  1. Visit AlonChat
  2. Click Sign Up
  3. Enter your email address
  4. Check your email for the OTP code
  5. Enter the code to verify your account

AlonChat uses passwordless authentication -- no passwords to remember!

Step 2: Create Your First Project#

  1. After logging in, you'll see the dashboard
  2. Click Create New Project
  3. Enter a project name (e.g., "Customer Support Bot")
  4. Click Create

Projects are workspaces that contain one or more agents.

Step 3: Create Your First Agent#

  1. Inside your project, click Create Agent
  2. Enter an Agent Name (e.g., "Support Assistant") -- that's the only field at creation
  3. Click Create Agent

The model, welcome message, and other settings start with sensible defaults. You can change them anytime in Settings > AI. After creating, you land directly in Sources.

Step 4: Add Knowledge to Your Agent#

Your agent needs knowledge to answer questions. In Sources, pick a source-type tab and add content within it:

  • Files: Upload a PDF, Word doc, or Excel file
  • Text: Paste text directly
  • Website: Crawl a website
  • Q&A: Add question-answer pairs
  • GDrive: Sync Google Drive documents
  • Structured Data: Import product catalogs and pricing from Google Sheets
  • Time-Sensitive: Add promos and events with expiration dates
  • Social Feed: Import Facebook/Instagram conversation history

For your first agent, we recommend starting with Text or Q&A -- they're the fastest!

Example: Adding a Text Source

  1. Open the Text tab
  2. Enter a name: "Product Information"
  3. Paste your content describing your plans, products, or services
  4. Click Add Text Source

Step 5: Train Your Agent#

  1. In the Sources panel, click Train Agent
  2. Training runs in the background -- larger sources take longer
  3. Your agent is ready once the sources show as Trained

Training processes your knowledge sources and indexes the content so your agent can retrieve it when answering questions.

Step 6: Test Your Agent#

  1. Go to Playground
  2. Type a question: "What plans do you offer?"
  3. Your agent should respond with information from your sources!

Your agent only answers automatically on live channels after you Go Live (deploy). Until then, auto-replies stay off so you can test safely.

What's Next?#

Now that you have a basic agent working, explore these guides:

Need Help?#