Recommendations
Review source gaps, conflicts, duplicates, weak sources, and source-backed updates that can improve agent answers
Recommendations#
Recommendations helps you improve the sources behind your agent. Use it to review missing answers, conflicting facts, duplicate content, weak sources, stale details, and source-backed updates before they affect customer conversations.
Open Recommendations#
- Go to your agent dashboard.
- Open Sources > Recommendations.
- Click Find recommendations to run a fresh analysis.
You can scan at any time, or let AlonChat run scans automatically in the background after training or source edits.
Scan Scope#
When you click Find recommendations, you can choose what to check:
| Scope | What it checks |
|---|---|
| Full scan | All recommendation types -- gaps, conflicts, duplicates, quality, and staleness |
| Sources only | Content quality plus staleness for your sources |
| Duplicates only | Redundant or overlapping content clusters |
| Gaps only | Customer-demand missing answers |
Scans run in the background so you can keep working. After editing a single source, use Recheck Source for a quick, targeted check.
What You See#
| Section | What it shows |
|---|---|
| Recommendations | Actionable source fixes in one priority-sorted list |
| Source updates | Services, products, fees, or policies extracted from sources |
| Missing answers | Real customer questions that still need stronger answers |
| Conflicting facts | Sources that disagree with each other |
| Redundant sources | Duplicate content that can create retrieval noise |
| Weak sources | Sources that are vague, thin, stale, or showing quality issues |
The top of the page shows a quick count of priority source fixes. Use Show diagnostics when you want the lower-level source score and issue breakdown.
Recommendations List#
The Recommendations list is one unified triage list for every source problem AlonChat finds:
- Missing answers from customer questions and usage patterns
- Fact conflicts between sources
- Duplicate or redundant content clusters
- Weak knowledge (vague, thin, or low-quality)
- Observation notes (soft quality hints)
Each item shows evidence, priority, and a suggested next step so you can act from one place instead of jumping between screens.
Staleness & Owner SLA#
Time-sensitive knowledge needs to stay current. Recommendations flags content that looks out of date so it does not override today's facts.
You control the inputs:
- Mark sources as time-sensitive with valid-from, expiry, or recurrence patterns
- Let the scan detect expired content automatically
- Review issues flagged with staleness signals first
The Owner SLA card highlights the few most impactful items right now and assigns each a target timeframe (today, within 24 hours, this week, or backlog) so you always know what to fix first.
Typical Workflow#
- Click Find recommendations (or wait for the automatic scan).
- Start in Recommendations.
- Open the evidence or source linked from the recommendation.
- Fix the source in Sources, or add a missing Q&A.
- Use Recheck Source to verify the fix landed.
Common Actions#
- Add Q&A to turn a repeated customer question into a reusable answer
- View evidence to see why an item was flagged
- Open source to jump to the source that needs editing
- Recheck source after you update content
- Dismiss items that do not need action
When to Use It#
- After training new or updated sources
- When answers look inconsistent
- When you want to clean up duplicate or low-quality content
- When time-sensitive content (promos, hours, pricing) may have expired