Learned Style
Review a voice learned from Messenger and Instagram history without publishing answers
Learned Style#
Learned Style is how the agent sounds. It lives in Agent Studio → Guidance. It is not a data source, a Q&A, or a record of current prices, policies, or promises.
Only past Messenger and Instagram conversations can be used for this history. WhatsApp and other channel connections do not provide the same import.
Analyzing that history does not publish answers and does not turn the style on. Proposed answers still have to be reviewed as Q&A or another source, then trained. The voice is used only after you select Learned Style.
Style is not a source#
| Learned Style | Q&A, files, text, and websites | |
|---|---|---|
| Changes | Tone, typical phrasing, length, and formality | Facts the agent is allowed to use |
| Comes from | Messenger and Instagram history you ask Alon to use | Sources you add in Data sources |
| Reaches customers | After you review it and select Learned Style in Guidance | After the source is trained, or a time-sensitive update is active |
Use a learned voice#
- Connect Facebook Messenger or Instagram.
- Ask Alon whether past-chat evidence is available for the agent's communication style.
- Open Agent Studio → Guidance and read the learned instructions.
- Keep a preset, or edit the instructions, if the voice is not right.
- Select Learned Style only when you want that voice.
Editing the learned instructions makes them your own custom guidance. Selecting the style does not approve old chat replies as current facts.
If the history is too thin, or the flow you asked for cannot use it, Alon should say so. Add the missing rule as a source instead of expecting the voice to fill it in.