Learned Style

Teach your agent to communicate in your brand's voice by learning from your real conversations

Learned Style#

Learned Style teaches your AI agent to communicate using your brand's unique voice and personality. Instead of generic AI responses, your agent mirrors how you actually talk to customers -- matching your tone, terminology, and communication patterns.

What Is Learned Style?#

When you import conversations from Facebook or Instagram, AlonChat does not just extract Q&A pairs -- it also analyzes how you communicate. The result is a personalized communication style that your agent adopts, including:

  • Your overall tone (formal, friendly, professional, casual)
  • The terminology and phrases you commonly use
  • How you structure responses (short and direct vs. detailed and thorough)
  • Whether and how you use emojis
  • Your level of formality with different types of questions

How It Works#

  1. Import conversations: Connect Facebook Messenger or Instagram and import your past conversations
  2. Analysis: AlonChat analyzes your communication patterns across many conversations
  3. Style generation: A personalized style profile is created based on your patterns
  4. Application: Your agent adopts your communication style in its responses

The more conversations you import, the more accurate the style profile becomes.

Creating a Learned Style#

From Facebook Messenger#

  1. Go to Settings > Conversation learning
  2. Connect your Facebook Page (if not already connected)
  3. Run a training session with the Style extraction type enabled
  4. The style is generated automatically as part of the training process

From Instagram#

  1. Go to Settings > Conversation learning
  2. Connect your Instagram account (if not already connected)
  3. Run a training session with the Style extraction type enabled
  4. The style is generated during training

Conversation Learning currently imports history from Facebook Messenger and Instagram only. WhatsApp historical import is not available yet.

For the best results, train style from both Facebook and Instagram when you use both.

Style Components#

Your learned style captures several dimensions of your communication:

ComponentWhat It Captures
ToneFormal, friendly, professional, casual, or a mix
LanguageSimple everyday language vs. technical or industry-specific terms
FormalityHow formal or informal your responses are
Emoji usageWhether you use emojis, which ones, and how often
Response lengthShort and concise vs. detailed and thorough
PersonalityHelpful, witty, empathetic, direct, enthusiastic, etc.

Reviewing Your Style#

After the style is generated:

  1. Open Agent Studio → Guidance (and related style surfaces where shown)
  2. Review the generated style profile
  3. Review example responses to see how your agent would sound
  4. Adjust any components if needed
  5. Activate the style

Fine-Tuning#

Manual Adjustments#

You can edit the style profile directly to:

  • Add specific phrases your brand always uses
  • Add phrases to avoid (competitor names, informal slang, etc.)
  • Adjust the tone or formality level
  • Include brand-specific terminology

Regenerating#

If the style does not feel right:

  1. Import more conversations for a broader sample
  2. Click Regenerate Style
  3. Review the updated profile
  4. Activate when satisfied

The more diverse and representative your imported conversations are, the better the style profile will be.

Best Practices#

  1. Use quality conversations: Select your best, most representative customer interactions
  2. Include variety: Import conversations covering different topics, question types, and situations
  3. Review before activating: Check sample responses to make sure the style sounds right
  4. Iterate over time: As your communication style evolves, re-import newer conversations and regenerate
  5. Import from multiple platforms: Facebook and Instagram together give a more complete picture of your communication style

Next Steps#