WhatsApp Business Integration
Deploy WhatsApp Business messaging. Connecting a number does not import old chats or start live replies.
WhatsApp Business#
This page covers deploying WhatsApp Business for customer messages. It is not a Facebook Page connection, not a Google tool, and not a switch that starts replies by itself.
A connected number can still be silent. Teach the business, try a private question, then turn on AI replies for that number when Deploy allows it.
What connecting does#
| Included | Not included | |
|---|---|---|
| Connect a ready number | WhatsApp messages can arrive in AlonChat | Live AI replies |
| AI replies on | The agent can answer inside WhatsApp's messaging rules | Comment replies. WhatsApp has none here |
| Business profile | About, description, address, email, up to two websites, and category | A verified badge from AlonChat |
| App + AlonChat setup | Meta can make the number ready for AlonChat and the WhatsApp app | An instant connection while the number stays app-only |
| Calling page | A status check for WhatsApp calling | Calling itself. It is not open for activation yet |
Connecting does not choose WhatsApp's own free or paid messaging. Those terms stay on the WhatsApp Business Account. WhatsApp does not import old chats for setup. Only Messenger and Instagram do that.
Choose the setup#
- Open Deploy → WhatsApp Business and click Connect.
- Choose the path that matches the number.
| Choice | Use it when |
|---|---|
| Connect my WhatsApp Business app | You want to keep the current number. This is the usual path. No API setup on your side |
| Connect an existing Cloud API account | The number is already registered for WhatsApp Cloud API |
Meta shows the company behind AlonChat's Meta connection. You are connecting your own business and number, not that company's WhatsApp. Meta may ask for business details, such as a public website or Facebook Page address.
If Meta still lists the number as app-only, AlonChat is not connected to those chats. Customers can keep messaging the WhatsApp app, and nothing is disconnected, but AlonChat cannot receive or answer until you use Set up app + AlonChat. Keeping the number app-only does not bypass WhatsApp's messaging rules.
You can connect more than one number. Each number has its own reply control.
After the number is connected#
Open Messages for the welcome message, up to four ice breakers, up to three quick replies, and an optional WhatsApp-specific style. The profile fields you save appear on the WhatsApp Business profile.
| Profile field | Limit |
|---|---|
| About | 139 characters |
| Description | 512 characters |
| Address, email | Optional |
| Websites | Up to two |
| Business category | Shown on the profile |
Chats appear in Activity. WhatsApp accepts dashboard replies for 24 hours after the customer's last message. When the window is closed, reply from WhatsApp Business or ask the customer to message again. Turning AI back on does not reopen the window.
WhatsApp calling is not available for activation yet. Messaging can still be connected.
Before customers rely on it#
- Add prices, hours, and policies in Sources.
- Ask a private question in Test.
- Confirm the number is connected, not left app-only.
- Turn on AI replies for that number only after Deploy allows it.
- Send one test from another WhatsApp account and read the reply in Activity.
Booking, payment links, and other jobs still need their own tools. See Tools.