WhatsApp Business Integration
Connect WhatsApp Business to your AI agent
WhatsApp Business Integration#
Connect your WhatsApp Business account to AlonChat and let your AI agent handle customer conversations on WhatsApp.
Setting Up#
Step 1: Connect WhatsApp#
- Go to your agent dashboard
- Navigate to Deploy > WhatsApp
- Click Connect WhatsApp
- Complete the OAuth authorization with your WhatsApp Business account
Step 2: Configure Business Profile#
Set up your WhatsApp Business Profile directly from AlonChat:
| Field | Description | Limit |
|---|---|---|
| About | Short description shown in profile | 139 characters |
| Description | Detailed business description | 512 characters |
| Address | Business address | Optional |
| Contact email | Optional | |
| Websites | Up to 2 website URLs | Optional |
| Category | Business type (Automotive, Beauty, Restaurant, etc.) | Required |
Step 3: Configure Chat Settings#
- Ice Breakers: Up to 4 conversation starters (WhatsApp limit is lower than Messenger/Instagram's 13)
- Quick Replies: Up to 3 interactive buttons (WhatsApp limit is lower than other platforms)
- Custom AI Prompt: Override or append to your agent's default prompt for WhatsApp
- Response Style: Presets or custom configuration
- Learned Style: Use communication patterns from training
Step 4: Test#
- Send a message to your WhatsApp Business number
- Verify the agent responds
- Check the conversation appears in your AlonChat dashboard
Features#
| Feature | Status |
|---|---|
| Auto-reply | Supported |
| Human handoff | Supported |
| Conversation history | Tracked |
| Lead capture | Supported |
| Business Profile management | Supported |
| Multi-account support | Supported |
| Image analysis | Supported (with credits) |
WhatsApp vs Other Channels#
| Feature | Messenger | ||
|---|---|---|---|
| Ice Breakers | Max 4 | Max 13 | Max 13 |
| Quick Replies | Max 3 | Max 13 | Max 13 |
| Business Profile | Editable from AlonChat | N/A | N/A |
| Messaging Window | 24-hour window | 24-hour window | 24-hour window |
24-hour messaging window: WhatsApp, Facebook, and Instagram all enforce a 24-hour window after the last customer message. Follow-ups outside this window may require template messages.
Managing Accounts#
Multi-Account Support#
- Connect multiple WhatsApp Business accounts
- Click "Add More" for additional accounts
- Each account has independent auto-reply toggle
Account Health#
- Health status indicators (healthy/degraded/unhealthy)
- Auto-refresh tokens when needed
- Avatar sync from WhatsApp profile
Best Practices#
- Complete your Business Profile - Customers trust verified business profiles
- Keep replies concise - WhatsApp users expect short, conversational responses
- Respect the 24-hour window - Plan follow-ups within the messaging window
- Use quick replies wisely - With only 3 slots, choose the most common responses
- Monitor conversations - Check your dashboard regularly for escalations