Viber
Deploy Viber Business through the provider AlonChat currently supports. Connecting the bot does not turn on live replies.
Viber#
This page covers deploying Viber Business messages. The Deploy card is marked Beta. It is not a Telegram bot, and it does not import old chats.
Saving the Viber connection does not start customer replies. Turn Messages on after the business is taught and a private test looks right.
What connecting does#
| Included | Not included | |
|---|---|---|
| Connect an available provider | Viber messages can arrive for this agent | Live AI replies |
| Messages on | AI replies for Viber messages | Comment or review replies |
| Welcome, starters, and quick replies | What customers see in the Viber chat | A promise of tappable buttons on every provider |
| More than one bot | Each connection can be managed separately | Chat-history import |
Only Messenger and Instagram can supply past chats for setup.
What you need#
| Requirement | Why |
|---|---|
| A Viber Business sender | AlonChat talks to the provider that hosts that sender |
| Infobip, today | Infobip is the provider you can finish. Promotexter, M360, CM.com, Sinch, Vonage, and Bird are listed but unavailable |
| The Infobip base URL, API key, and sender | These identify the sender Infobip already approved for your account |
AlonChat does not ask you to create a Viber token in BotFather. That token belongs to Telegram.
Connect#
- Open Deploy → Viber Business.
- Click Connect and choose Infobip.
- Paste the API base URL from your Infobip account, the API key, and the approved Viber sender.
- Save. If AlonChat shows an address to add in Infobip, add that address there before expecting messages.
You can connect more than one Viber bot. Messages turns AI replies on or off for Viber.
What customers see#
On the Viber page, set the sender name, welcome message, conversation starters, and quick replies. Quick replies may be a Viber keyboard or a numbered list, depending on what that provider supports. The page says which one you have. An optional Viber note can sit on top of the agent's base instructions.
Viber chats appear in Activity, where a person can take over.
Before customers rely on it#
- Teach the business in Sources.
- Try a private question in Test.
- Send a message to the connected Viber sender.
- Turn Messages on only when Deploy allows live replies.
- Confirm the answer in Activity.
Disconnect from the connection's settings on Deploy when you want AlonChat to stop using that bot.