Agent Studio Tools
Give your agent the ability to take action — book appointments, take orders, collect payments, create tickets, and run reusable procedures.
Agent Studio Tools#
Sources teach your agent what to say. Agent Studio gives it the ability to do — book an appointment, take an order, send a payment link, collect a form, hand off to a teammate, or run a full multi-step procedure.
Open your agent, then go to Agent Studio. The main building areas are Tools, Procedures, Workflows, Guidance, Playground, and Chat Training.
The Three Building Blocks#
AlonChat separates agent tools into three layers so you can mix and match without rebuilding things from scratch.
| Building block | What it is | Example |
|---|---|---|
| Tool | A single capability your agent can use | "Create a calendar event", "Create a payment link" |
| Job | The customer task the tool helps complete | Booking, payment, courier delivery, table lookup |
| Procedure | A reusable, multi-step playbook built from capabilities | "Book a service with a deposit", "Take an order and arrange delivery" |
You don't have to think about these labels day to day. In practice, Tools are the things the agent can call, while Procedures describe the complete customer journey.
Tools, Procedures, and Workflows#
Agent Studio has three action-building surfaces:
- Tools — the catalog of individual capabilities your agent can use. Browse them, see what each one needs, and turn them on or off.
- Procedures — reusable playbooks you author as free-form instructions or structured steps. A procedure defines when it should start, the steps to follow, what details to collect, and when to hand off to a human.
- Workflows — guided button and form journeys for moments where tapping is faster than typing.
Tip: Start with Procedures. Describe the outcome you want ("when a customer wants to book, check availability, collect their details, take a deposit, then confirm") and AlonChat wires the right tools together for you.
What's Available#
| Area | What it does |
|---|---|
| Procedures | Author multi-step playbooks for any customer goal |
| Booking & Appointments | Check availability, create events, manage waitlists |
| Sales & Orders | Take multi-item orders, confirm carts, collect deposits |
| Delivery & Couriers | Get live courier quotes, book deliveries, share tracking |
| GrabFood / GrabMart | Check live menu items, prices, and availability |
| Payment Verification | Collect payment instructions and verify proof of payment |
| Follow-up | Automatically re-engage customers who went quiet |
| Human Review | Catch risky messages and route them to your team |
| Workflows | Build guided button and form journeys |
| Custom Forms | Collect structured requests with reusable intake forms |
| Custom API Actions | Let your agent call your own API during a conversation |
Built-in Tools at a Glance#
Beyond the procedures above, your agent ships with connection-backed tools it can call mid-conversation:
| Tool group | What the agent can do | Needs |
|---|---|---|
| Calendar | List services, check availability, create/reschedule/cancel events, manage waitlists | Calendar connection |
| Google Sheets | Log a row (inquiries, bookings) and look up records (prices, order status) | Sheets connection |
| Google Drive | Search files and folders, share a view link | Drive connection |
| Payments | Create a checkout link, check payment status, show instructions, verify proof | A connected payment provider |
| Orders | Confirm a cart or quote, lock in totals, route to scheduling or fulfillment | — |
| Lead Collection | Capture name, email, phone, and custom fields | — |
| Web Search | Look up real-time information beyond the knowledge base | — |
Read-only tools (check availability, look up data) run on their own; tools that create, update, or delete are confirmed with the customer first, and every execution is logged.
Enabling a Tool#
- Open your agent and go to Agent Studio > Tools.
- Browse the catalog or search for what you need.
- Click a tool to open its settings.
- Complete any requirements it lists (for example, connect an account or fill in business details).
- Toggle it on.
Once enabled, the agent decides when to use each tool based on the conversation and your procedures — you don't have to script every turn.
Related Pages#
- Procedures — design end-to-end customer task playbooks
- Connections — connect the accounts tools depend on
- AI Assistant — your co-pilot can set many of these up for you