Agent Studio Tools
Give your agent the ability to take action — book appointments, take orders, collect payments, create tickets, and run reusable procedures.
Agent Studio Tools#
Sources teach your agent what to say. Agent Studio gives it the ability to do — book an appointment, take an order, send a payment link, collect a form, hand off to a teammate, or run a full multi-step procedure.
Open your agent, then go to Agent Studio. The main building areas are Tools, Procedures, Workflows, Guidance, Test, and Conversation Learning.
The Building Blocks#
AlonChat separates action-building into surfaces you can mix and match:
| Building block | What it is | Example |
|---|---|---|
| Tool | A capability your agent can use | "Create a calendar event", "Create a payment link" |
| Procedure | A reusable, multi-step playbook for a customer goal | "Book a service with a deposit", "Take an order and arrange delivery" |
| Workflow | A guided button/form journey when tapping is easier | "Pick a service" → "Choose a time" → "Confirm" |
In practice, Tools are the things the agent can call, Procedures describe the complete customer journey, and Workflows give customers structured buttons and forms.
Tools, Procedures, and Workflows#
Agent Studio has three action-building surfaces:
- Tools — the catalog of individual capabilities your agent can use. Browse them, see what each one needs, and turn them on or off.
- Procedures — reusable playbooks you author as free-form instructions or structured steps. A procedure defines when it should start, the steps to follow, what details to collect, and when to hand off to a human.
- Workflows — guided button and form journeys for moments where tapping is faster than typing.
Tip: Start with Procedures. Describe the outcome you want ("when a customer wants to book, check availability, collect their details, take a deposit, then confirm") and AlonChat wires the right tools together for you.
What's Available#
| Area | What it does |
|---|---|
| Procedures | Author multi-step playbooks for any customer goal |
| Booking & Appointments | AlonChat Calendar and connected calendar booking |
| Orders | Take multi-item orders, confirm carts, collect deposits |
| Delivery & Couriers | Lalamove quotes, booking, and tracking |
| Payment Methods & Proof | Payment instructions and proof-of-payment review |
| Follow-up | Re-engage customers with bounded Workflows |
| Escalations | Catch risky messages and route them to your team |
| Workflows | Build guided button and form journeys |
| Custom Forms | Collect structured requests with reusable intake forms |
| API Actions | Let your agent call your own API during a conversation |
| Help Desk | Optional ticket workspace for owned support cases |
Built-in Tools at a Glance#
Beyond the procedures above, your agent ships with connection-backed tools it can call mid-conversation:
| Tool group | What the agent can do | Needs |
|---|---|---|
| AlonChat Calendar | List services, check availability, create/reschedule/cancel events, manage waitlists | Calendar setup under Tools |
| Google Calendar | Book against a connected Google Calendar | Google Calendar connection |
| Products & Inventory | Catalog, prices, variants, and stock for orders | Configure under Tools |
| Orders | Confirm a cart or quote, lock in totals, route to payment or fulfillment | — |
| Lalamove Delivery | Live courier quote, booking, tracking | Courier credentials |
| Lead Collection | Capture name, email, phone, and custom fields | — |
| Live Data / Sheets | Look up or log rows when a live source or sheet is connected | Sheets or Live Data |
| Google Drive | Search files and folders, share a view link | Drive connection |
| API Actions | Call your own HTTPS endpoints mid-conversation | Your endpoint URL |
| Escalations | Notify, pause AI, or hand off on important messages | Team channels for notifications |
Read-only tools (check availability, look up data) run on their own; tools that create, update, or delete are confirmed with the customer first, and every execution is logged.
Enabling a Tool#
- Open your agent and go to Agent Studio > Tools.
- Browse the catalog or search for what you need.
- Click a tool to open its settings.
- Complete any requirements it lists (for example, connect an account or fill in business details).
- Toggle it on.
Once enabled, the agent decides when to use each tool based on the conversation and your procedures — you don't have to script every turn.
Related Pages#
- Procedures — design end-to-end customer task playbooks
- Connections — connect the accounts tools depend on
- AI Assistant — your co-pilot can set many of these up for you