Billing and Plans

Manage your AlonChat subscription, credits, payment methods, and invoices

Billing and Plans#

Manage your AlonChat subscription, payment methods, credit usage, and invoices.

Accessing Billing#

1. Go to your project dashboard
2. Click Settings in the sidebar
3. Select Billing

Or go directly to Settings > Plans to compare available options.

Available Plans#

AlonChat offers several plan tiers to match your business needs:

Visit Settings > Plans in your dashboard for current pricing and feature details. Prices are subject to change.

Included in All Paid Plans#

• Access to all AI models
• Facebook, Instagram, WhatsApp, and Telegram integration
• Web chat widget and Help Page
• Knowledge base features
• Email support

Starter Plan and Above#

• API access and webhooks
• Advanced analytics (topics, sentiment, intents)
• Contacts and CRM with lead scoring

Pro Plan and Above#

• Priority support
• Custom branding (remove AlonChat branding)
• Advanced integrations (Google Calendar, Sheets)
• AI-powered conflict detection in knowledge base

Enterprise#

• All features included
• Dedicated support
• Custom credit volumes
• SLA guarantees
• Custom integrations

Contact sales@alonchat.com for Enterprise and Custom plan pricing.

Understanding Credits#

Credits are the currency that powers your AI agent's responses. Each message your agent sends consumes credits based on which AI model it uses.

Credit Cost by Model Tier#

Check the model selector in Settings > AI for current model options and their credit costs. Models and pricing are updated as new options become available.

How Credits Work#

• Your plan includes a monthly credit allocation
• Each AI response deducts credits based on the model tier used
• When credits run out, the agent stops responding until credits are replenished
• You can purchase credit add-ons at any time

Credit Tips#

• Use budget models (1 credit) for straightforward queries to stretch your allocation
• Reserve premium models for conversations that require higher quality
• Monitor your usage in the Usage dashboard
• Enable low-credit alerts to avoid unexpected downtime

Payment Methods#

AlonChat processes payments through PayMongo.

Accepted Methods#

Adding a Payment Method#

1. Go to Settings > Billing
2. Click Payment Methods
3. Click Add Payment Method
4. Choose the type and enter your details
5. Complete any required verification

Default Payment Method#

To set which method is used for recurring subscription charges:

1. Find the payment method in your list
2. Click Set as Default

Managing Your Subscription#

Upgrading#

1. Go to Settings > Plans
2. Select a higher plan
3. Confirm payment
4. The upgrade takes effect immediately

When you upgrade mid-cycle, you receive a pro-rated credit for unused time on your current plan.

Downgrading#

1. Go to Settings > Plans
2. Select a lower plan
3. Confirm the change

Downgrades take effect at the end of your current billing cycle. You keep full access to your current plan until then.

Canceling#

1. Go to Settings > Billing
2. Click Cancel Subscription
3. Select a reason
4. Confirm cancellation

After cancellation:

• You retain access until the end of your current billing period
• Your data is retained for 30 days after the period ends
• You can reactivate at any time

Credit Add-ons#

Need more credits without upgrading your plan? Purchase add-on credit packs from Settings > Plans under the Credit Packs section.

Purchasing Add-ons#

1. Go to Settings > Plans
2. Scroll to Credit Packs
3. Click Buy on the pack you want
4. Complete payment
5. Credits are added immediately

How Add-on Credits Work#

• Add-on credits are used after your monthly plan credits are consumed
• Available add-on packs and pricing are shown in your dashboard
• Credits from add-on packs have their own validity period (shown at purchase)

Auto-Replenish#

For subscription plans, you can enable auto-replenish to automatically purchase additional credits when your balance drops below a threshold. Configure this in Settings > Billing.

Invoices and Receipts#

Viewing Invoices#

1. Go to Settings > Billing
2. Click Invoice History
3. View or download any invoice

Invoice Contents#

Each invoice includes:

• Invoice number
• Billing period
• Plan details and credit allocation
• Amount charged
• Payment method used

Downloading for Accounting#

Click Download PDF on any invoice. Invoices include all relevant tax information and are valid for business expense reporting.

Billing Cycle#

Monthly Billing#

• Charged on the same day each month
• Example: If you started on March 15, you are billed on the 15th each month
• Credits reset at the start of each billing cycle

Annual Billing#

• Charged once per year
• Savings compared to monthly billing (check your dashboard for current rates)
• Pro-rated charges apply when upgrading mid-cycle

Troubleshooting#

Payment Failed#

1. Check your card or account balance
2. Verify your payment method details are current
3. Try an alternative payment method
4. Contact support if the issue persists

Credits Not Showing#

1. Wait a few minutes for payment processing to complete
2. Refresh the page
3. Check the transaction in your billing history
4. Contact support with your payment confirmation

Subscription Not Active#

1. Verify the payment completed successfully
2. Check for a failed payment notification in your email
3. Update your payment method if needed
4. Contact support

Frequently Asked Questions#

What happens if I run out of credits?#

Your AI agent stops responding to new messages. You can purchase a credit add-on pack immediately or wait for your monthly credit refresh at the next billing cycle.

Is there a free trial?#

Yes, new accounts receive a trial period with credits to explore the platform. Check the current trial offer on the signup page.

Do unused credits roll over?#

Monthly plan credits reset each billing cycle and do not roll over. Credit add-on packs have their own validity period as shown at purchase.

Can I get a refund?#

Contact support@alonchat.com within the first few days of your subscription to discuss refund options.

How do I know which model tier to use?#

Start with a mid-tier model for balanced quality and cost. If your agent handles mostly simple questions (business hours, pricing), a budget model works well. For complex conversations (technical support, detailed product recommendations), consider a premium or top-tier model.

Related Pages#

• Team Management
• Agent Settings
• Usage Dashboard