Billing & Plans

Manage your subscription, payments, and credits

Billing & Plans#

Manage your AlonChat subscription, payment methods, credit usage, and invoices.

Accessing Billing#

1. Go to your project dashboard
2. Click Settings in the sidebar
3. Select Billing

Or go directly to Settings → Plans to compare options.

Available Plans#

What's Included in All Paid Plans#

• ✅ All AI models access
• ✅ Facebook/Instagram integration
• ✅ Web chat widget
• ✅ Email support
• ✅ Knowledge base features
• ✅ Analytics dashboard

Pro Plan Additional Features#

• ⭐ Priority support (24h response)
• ⭐ Advanced analytics
• ⭐ Custom branding
• ⭐ API access
• ⭐ Webhook integrations

Understanding Credits#

Credits are consumed when your AI responds to messages:

Credit Tips#

• Use budget models (1 credit) for simple queries
• Reserve premium models for complex needs
• Monitor usage in Usage dashboard
• Set alerts for low credit warnings

Payment Methods#

Accepted Payment Methods#

Adding Payment Method#

1. Go to Settings → Billing
2. Click Payment Methods
3. Click Add Payment Method
4. Choose type and enter details
5. Verify if required

Default Payment Method#

Set which method charges for subscription:

1. Find the payment method
2. Click Set as Default

Managing Your Subscription#

Upgrading#

1. Go to Settings → Plans
2. Select a higher plan
3. Choose billing cycle (monthly/annual)
4. Confirm payment
5. Upgraded immediately

Pro-rated credit for unused days on current plan.

Downgrading#

1. Go to Settings → Plans
2. Select a lower plan
3. Confirm changes
4. Takes effect at end of billing cycle

Canceling#

1. Go to Settings → Billing
2. Click Cancel Subscription
3. Select reason
4. Confirm cancellation

After cancellation:

• Access continues until period ends
• Data retained for 30 days
• Can reactivate anytime

Credit Add-ons#

Need more credits without upgrading? Buy add-on packs:

Purchasing Add-ons#

1. Go to Settings → Plans
2. Scroll to Credit Packs
3. Click Buy on desired pack
4. Complete payment
5. Credits added immediately

Add-on credits:

• Never expire (while subscribed)
• Used after monthly credits
• Non-refundable

Invoices & Receipts#

Viewing Invoices#

1. Go to Settings → Billing
2. Click Invoice History
3. View or download any invoice

Invoice Contents#

• Invoice number
• Billing period
• Plan details
• Amount charged
• Payment method used

Downloading for Accounting#

• Click Download PDF on any invoice
• Includes all tax information
• Valid for business expenses

Billing Cycle#

Monthly Billing#

• Charged on same day each month
• Example: Started Jan 15 → billed 15th monthly

Annual Billing#

• Save 20% vs monthly
• Charged once per year
• Pro-rated for upgrades

Troubleshooting#

Payment Failed#

1. Check card/account balance
2. Verify payment method details
3. Try alternative payment method
4. Contact support if persists

Credits Not Showing#

1. Wait 5 minutes for processing
2. Refresh the page
3. Check transaction in billing history
4. Contact support with payment confirmation

Subscription Not Active#

1. Verify payment completed
2. Check for failed payment notification
3. Update payment method
4. Contact support

Enterprise Pricing#

For large organizations:

• Custom credit volumes
• Volume discounts
• Dedicated support
• SLA guarantees
• Custom integrations

Contact sales@alonchat.com for a quote.

Frequently Asked Questions#

What happens if I run out of credits?#

AI stops responding. Buy add-ons or wait for monthly refresh.

Can I get a refund?#

Within 7 days of subscription start, contact support.

Is there a free trial?#

New accounts get 14-day trial with 500 credits.

Do unused credits roll over?#

Prepaid plan credits: Valid for 3 months Subscription credits: Reset each billing cycle Add-on credit packs: Valid for 1 year

Related Pages#

• Team Management
• Agent Settings
• Usage Dashboard