Repair and Service Shops
How auto shops, appliance repair, phone repair, cleaning services, and field-service businesses can use AlonChat for diagnostic intake, estimates, appointment requests, status updates, and handoff.
Repair and Service Shops#
AlonChat fits repair and service businesses that need to collect details before quoting or booking. Examples include auto repair, appliance repair, phone repair, computer repair, cleaning, pest control, home services, and equipment maintenance.
The best first setup is an intake assistant: gather the problem, ask the right details, explain the process, and route the request to staff.
Typical Customer Questions#
- "How much to repair this?"
- "Do you do home service?"
- "Can you check my unit today?"
- "How long does repair take?"
- "Do you have warranty?"
- "Can I send a photo or video?"
- "Where is my repair status?"
- "Do you repair this brand?"
Sources to Add#
| Source | What to include |
|---|---|
| Service list | Repair types, accepted brands, service areas, excluded work |
| Diagnostic guide | Details to collect, photos needed, model/serial info, safety warnings |
| Pricing rules | Inspection fee, estimate ranges, parts policy, home-service fee |
| Warranty rules | Coverage, exclusions, claim process, required receipt or job number |
| Booking policy | Service hours, pickup/drop-off, home visit availability, deposits |
| Status rules | How customers should ask for updates and what staff must verify |
Do not let the assistant promise final repair cost unless the price is fixed and source-backed. Most repair quotes should be "estimate pending inspection".
Recommended Channels#
| Channel | Use it for |
|---|---|
| Website widget | New inquiries and service-area questions |
| Facebook Messenger | Photo/video inquiries and repeat local customers |
| Longer quote requests, warranty claims, and status follow-up | |
| Help Page | Service areas, warranty rules, repair process, and FAQs |
Agent Studio Setup#
| Surface | Recommended setup |
|---|---|
| Guidance | Practical, intake-focused tone. Ask for model, issue, location, and urgency. |
| Chat Training | Add phrases like "pa-check", "magkano repair", "home service", "warranty", and "status". |
| Procedures | Repair intake, home-service request, warranty claim, repair status request. |
| Workflows | Buttons for device/equipment type, problem category, home service vs drop-off, urgency. |
| Tools | Custom forms for intake, Sheets for job logs, Drive for photo instructions, custom API for ticket/status systems. |
| Human Review | Final quote, safety issues, warranty approval, complaints, refunds, and live repair status. |
Repair Intake Procedure Example#
- Ask what item or equipment needs service.
- Collect brand, model, issue, location, and urgency.
- Ask for photos or videos if useful and allowed by the channel.
- Explain inspection fee, estimate policy, and service-area rules.
- Offer booking or route the request for staff review.
- Summarize the intake details for the customer and staff.
- Avoid final price confirmation until inspection or staff approval.
What to Hand Off#
- Final repair quotes and parts availability
- Electrical, gas, structural, vehicle safety, or hazardous issues
- Warranty approval and disputed claims
- Complaints, refunds, repeat failures, and urgent escalations
- Job status if there is no connected ticket or job system
Benefits to Expect#
- Better quote requests with fewer missing details
- Less back-and-forth before inspection
- Faster routing for urgent or high-value jobs
- More consistent warranty and service-area answers
- Cleaner handoff to technicians or admin staff
Launch Checklist#
- Add services, service areas, accepted brands, fees, and warranty rules.
- Add diagnostic Q&A for the most common items or equipment.
- Create repair intake and warranty claim procedures.
- Test messages like "hm palit screen", "home service QC?", and "status ng repair ko".
- Add handoff for final quotes, safety issues, and warranty approval.