Repair and Service Shops
How auto shops, appliance repair, phone repair, cleaning services, and field-service businesses can use AlonChat for diagnostic intake, estimates, appointment requests, status updates, and handoff.
Repair and Service Shops#
AlonChat fits repair and service businesses that need to collect details before quoting or booking. Examples include auto repair, appliance repair, phone repair, computer repair, cleaning, pest control, home services, and equipment maintenance.
The best first setup is an intake assistant: gather the problem, ask the right details, and explain the process. A visit is booked, a status is read, or the shop is alerted only when that tool is configured and the action succeeds.
Typical Customer Questions#
- "How much to repair this?"
- "Do you do home service?"
- "Can you check my unit today?"
- "How long does repair take?"
- "Do you have warranty?"
- "Can I send a photo or video?"
- "Where is my repair status?"
- "Do you repair this brand?"
Sources to Add#
| Source | What to include |
|---|---|
| Service list | Repair types, accepted brands, service areas, excluded work |
| Diagnostic guide | Details to collect, photos needed, model/serial info, safety warnings |
| Pricing rules | Inspection fee, estimate ranges, parts policy, home-service fee |
| Warranty rules | Coverage, exclusions, claim process, required receipt or job number |
| Booking policy | Service hours, pickup/drop-off, home visit availability, deposits |
| Status rules | How customers should ask for updates and what staff must verify |
Do not let the assistant promise final repair cost unless the price is fixed and source-backed. Most repair quotes should be "estimate pending inspection".
Recommended Channels#
| Channel | Use it for |
|---|---|
| Website widget | New inquiries and service-area questions |
| Facebook Messenger | Photo/video inquiries and repeat local customers |
| Longer quote requests, warranty claims, and status follow-up | |
| Help Page | Service areas, warranty rules, repair process, and FAQs |
Agent Studio Setup#
| Surface | Recommended setup |
|---|---|
| Guidance | Practical, intake-focused tone. Ask for model, issue, location, and urgency. |
| Chat history | If Messenger or Instagram history is available, ask Alon about "pa-check", "magkano repair", "home service", "warranty", and "status", then review it before customers can hear it. Other channels do not import that history. |
| Procedures | Repair intake, home-service request, warranty claim, and repair status request. |
| Workflows | Buttons for equipment type, problem category, home service or drop-off, and urgency. |
| Tools | Intake forms, a job sheet, Drive for photo instructions, or a status API. A visit is booked, a status is read, or the shop is alerted only when that tool is configured and the action succeeds. |
| Escalations | Final quotes, safety issues, warranty approval, complaints, refunds, and live repair status. |
Repair Intake Procedure Example#
- Ask what item or equipment needs service.
- Collect brand, model, issue, location, and urgency.
- Ask for photos or videos when the channel allows it and the photo is useful.
- Explain the inspection fee, estimate policy, and service-area rules from your sources.
- Offer a visit or drop-off only as a request, unless booking is configured and the booking action succeeds.
- Repeat the intake details to the customer. Notify the shop only when that alert is configured and succeeds.
- Do not confirm a final price, a parts hold, or a charge until inspection or the matching tool succeeds.
What to Hand Off#
- Final repair quotes and parts availability
- Electrical, gas, structural, vehicle safety, or hazardous issues
- Warranty approval and disputed claims
- Complaints, refunds, repeat failures, and urgent escalations
- Job status if there is no connected ticket or job system
Benefits to Expect#
- Better quote requests with fewer missing details
- Less back-and-forth before inspection
- Faster routing for urgent or high-value jobs
- More consistent warranty and service-area answers
- Cleaner handoff to technicians or admin staff
Launch Checklist#
- Name the shop and the repairs or home services it accepts.
- Teach the agent with services, service areas, accepted brands, fees, and warranty rules.
- In Agent Studio → Test, ask a private question such as "hm palit screen", "home service QC?", or "status ng repair ko" before customers can hear it.
- Add repair intake and warranty procedures. Final quotes, safety issues, and warranty approval stay with a person.
- Connecting a channel is not launch. A job status counts only when the status tool is configured and the lookup succeeds.